Privacy Policy

Last updated: October 18, 2025
LoadWrap Inc. (“LoadWrap”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, platform, and related services (“Services”). By accessing or using our Services, you agree to the terms of this Policy.

1. Information We Collect

1.1 Personal Information
  • Name, email address, phone number, company name, job title
  • Account credentials (username, password)
  • Business verification data (company registration, DOT/MC numbers, insurance documents)
  • Payment and billing information
1.2 Usage Data
  • IP address, browser type, device information, operating system
  • Pages visited, actions performed, time and date of access
  • Log files, analytics, and interaction data
1.3 Cookies & Tracking Technologies
  • Session and persistent cookies for authentication, preferences, analytics
  • Third-party cookies (Google Analytics, social media integrations)
  • Web beacons, pixels, tags
1.4 Information from Third Parties
  • Data from partners, vendors, and service providers
  • Information from integrated apps, social media, and public sources

2. How We Use Your Information

  • To provide, operate, and maintain our Services
  • To verify business credentials and enhance freight security
  • To communicate with users, respond to inquiries, and provide support
  • To personalize user experience and improve our platform
  • To process payments and manage subscriptions
  • To comply with legal obligations and regulatory requirements
  • To detect, prevent, and address fraud, abuse, or security issues
  • To conduct research, analytics, and business intelligence

3. Legal Basis for Processing

We process your personal information based on your consent, contractual necessity, legitimate business interests, and compliance with applicable laws.

4. Data Sharing & Disclosure

  • With service providers and partners who assist in platform operations
  • With regulatory authorities, law enforcement, or as required by law
  • With other users, when you choose to share business information
  • In connection with mergers, acquisitions, or asset transfers
  • With vendors for analytics, marketing, and technical support
We do not sell your personal information.

5. Data Security

We implement industry-standard security measures, including encryption of data in transit and at rest, access controls, secure servers, and regular security audits. While we strive to safeguard your information, no method of transmission or storage is 100% secure.

6. International Data Transfers

Your information may be transferred to and processed in countries outside your jurisdiction. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data in accordance with applicable laws.

7. Your Rights & Choices

  • Access, update, or delete your personal information
  • Object to or restrict certain processing activities
  • Withdraw consent at any time (where applicable)
  • Opt out of marketing communications
  • Request a copy of your data or information about our practices
  • Lodge a complaint with your local data protection authority
To exercise your rights, contact us at privacy@loadwrap.com.

8. Data Retention

We retain your information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Data may be anonymized or aggregated for analytics after deletion.

9. Third-Party Links & Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. Please review their policies before providing any information.

10. Children's Privacy

Our Services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us for removal.

11. Automated Decision-Making & Profiling

We may use automated systems, including machine learning, to analyze data, detect fraud, personalize content, and improve our Services. These processes do not have legal or similarly significant effects on users.

12. Cookies & Tracking Technologies

We use cookies and similar technologies to authenticate users, analyze usage, personalize content and ads, and measure effectiveness of marketing campaigns. You can manage cookie preferences in your browser settings. For more details, see our Cookie Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at privacy@loadwrap.com or by mail at LoadWrap Inc., 123 Freight Ave, Chicago, IL 60601, USA.
This Privacy Policy was last updated on October 18, 2025.