Privacy Policy

Last updated: June 11, 2026

This Privacy Policy ("Policy") describes how LoadWrap ("LoadWrap," "we," "us," "our," or the "Company"), a platform owned and operated by Accordion Investments LLC, collects, uses, discloses, retains, and protects information when you access, browse, register for, or otherwise use the website located at loadwrap.com, including all subdomains, pages, dashboards, tools, application programming interfaces, mobile or web applications, the carrier and broker load board, and all related features, content, data, and services made available through the website (collectively, the "Services"). This Policy applies to all visitors, users, registered members, account holders, subscribers, and any other persons who access or use the Services in any capacity (collectively, "you" or "users"). By accessing or using the Services in any manner, including visiting, browsing, registering an account, submitting a contact or verification form, posting a review, subscribing to a paid plan, or interacting with any feature, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy in its entirety. If you do not agree to this Policy, you must immediately discontinue all use of the Services. This Policy is incorporated into and forms part of our Terms of Service. Capitalized terms not defined herein have the meanings given to them in the Terms of Service. We reserve the right to modify this Policy at any time, and your continued use of the Services following any modification constitutes your acceptance of the revised Policy.

1. Scope and Applicability

This Policy governs the collection and use of information through the Services, including data gathered through web pages, account dashboards, API calls, email communications, text messages, and other electronic communications between you and the Services. This Policy does not apply to information collected by any third party, including any application, website, or content (including advertising) that may link to, integrate with, or be accessible from the Services. We encourage you to read the privacy policy of every website and service you use. The Services are operated from the United States of America and are intended primarily for business users, including motor carriers, freight brokers, freight forwarders, shippers, dispatchers, commercial drivers, and logistics professionals, located in the United States, Canada, and Mexico. If you access the Services from outside the United States, your information will be transferred to, stored in, and processed in the United States, where data protection and privacy laws may differ from and may be less protective than those of your jurisdiction. By using the Services, you expressly consent to the transfer of your information to, and the processing of your information in, the United States in accordance with this Policy.

2. Information We Collect

We collect several categories of information from and about users of the Services:

2.1 Information You Provide Directly. Information you provide when you register an account, subscribe to a paid plan, complete your profile, request a demo, contact us, or use interactive features, including: your full name, email address, telephone number, company or business name, job title or role, mailing or business address, and, where applicable, your operating authority identifiers such as USDOT number and MC/MX/FF docket number. When you create an account, we collect your email address and a password, which is stored exclusively as a one-way cryptographic hash (bcrypt) with an appropriate computational cost factor; we never store, log, or have access to your plaintext password.

2.2 Billing and Payment Information. If you purchase a paid subscription or other paid Service, payment is processed by our third-party payment processor, Stripe, Inc. Card numbers and full financial account details are collected and processed directly by the payment processor under its PCI-DSS-compliant environment and are not stored on our servers. We may retain limited billing records such as your name, billing email, plan, transaction identifiers, the last four digits of a payment card, and invoice history for accounting, tax, fraud-prevention, and dispute-resolution purposes.

2.3 User-Generated Content. When you post a review, rating, comment, report, or other content about a carrier, broker, or other business, we collect that content together with metadata such as the associated account, timestamp, and IP address.

2.4 Identity-Verification Information (Drivers). If you register a driver account, we collect limited identity-verification information that you voluntarily submit so that we can confirm, through human review, that you are a real commercial driver, specifically, the issuing state and the last four digits of your commercial driver's license, an uploaded image of your license, and a proof-of-driving document such as a bill of lading or pay statement. This information constitutes sensitive personal information, is collected only with your consent, and is handled as described in Sections 10.1 and 13. We do not collect or store your full commercial driver's license number.

2.5 Usage and Device Data. We automatically collect information about your interaction with the Services, including your IP address, browser type and version, operating system, device type and identifiers, screen resolution, language preferences, referring and exit pages, pages and carrier or company profiles viewed, searches and lookups performed, features used, date and time stamps, clickstream data, and server log data.

2.6 Information From Third Parties and Public Sources. We receive and compile business and regulatory information from public government datasets and licensed or partner data providers, as further described in Section 7. This category concerns businesses and their regulated operating authority and safety records, and is distinct from the personal information described above.

2.7 Information We Do Not Collect. Except for the limited identity-verification information described in Section 2.4, we do not knowingly collect or store Social Security numbers, full driver's license numbers, passport numbers, full payment card numbers, bank account numbers, precise geolocation, health or medical information, biometric data, or other special categories of sensitive personal data as defined under applicable privacy laws, except where you voluntarily submit a regulated business identifier (such as a USDOT or MC number) that is already a matter of public record.

3. Automatic Data Collection Technologies (Cookies)

As you navigate and interact with the Services, we and our service providers use cookies (small files placed on your device), web beacons, pixel tags, local storage, and server log files to collect information about your equipment, browsing actions, and patterns. We use the following categories of cookies:

Strictly necessary cookies that are essential for the Services to function, including cookies that manage user sessions, maintain authentication state for logged-in users, store Cross-Site Request Forgery (CSRF) protection tokens, and remember essential preferences. These cannot be disabled without materially affecting functionality.
Analytics cookies (such as Google Analytics cookies, including _ga, _gid, and _gat) that collect anonymous, aggregated information about how visitors use the Services, including which pages and profiles are viewed, time spent, search activity, and navigation patterns.
Functional and preference cookies that remember your settings, filters, and saved carriers or favorites.

We do not use advertising, targeting, or retargeting cookies, and we do not sell or share personal information for cross-context behavioral advertising. Most browsers accept cookies by default. You can modify your browser settings to decline cookies or to alert you when cookies are sent; if you decline cookies, some parts of the Services may not function properly. Cookie-based opt-outs are browser- and device-specific. You may opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on. For more detail, see our Cookie Policy.

4. Analytics

We use analytics services, including Google Analytics provided by Google LLC, to understand how the Services are used and to improve them. Google Analytics sets cookies and may collect usage and device information subject to Google's own privacy policy. We do not control, and are not responsible for, the cookies, tracking technologies, or data practices of third-party analytics providers, which are governed by their own privacy policies. You can opt out of Google Analytics using the Google Analytics Opt-Out Browser Add-on.

5. How We Use Your Information

To provide, operate, maintain, and present the Services and their contents to you;
To create and administer your account, authenticate you, and process your subscription, payments, and renewals;
To verify driver accounts through human review of the identity-verification information described in Section 2.4;
To compile, organize, index, and display carrier, broker, and company profiles, safety and authority data, and the LoadWrap Trust Score;
To enable interactive features, including carrier and company search, company profiles, comparisons, favorites, reviews, and the load board;
To communicate with you, respond to inquiries and support requests, and send service-related and, where permitted and with any required consent, marketing communications;
To monitor, analyze, and improve usage, performance, and the user experience, and to develop new features;
To detect, investigate, prevent, and respond to fraud, abuse, scraping, unauthorized access, security incidents, and other unlawful or prohibited activity, and to protect the rights, property, and safety of LoadWrap, our users, and others;
To enforce our Terms of Service and other agreements and to comply with applicable laws, regulations, subpoenas, court orders, and lawful requests from public authorities.

We do not sell, rent, lease, share, or trade your personal information to third parties for their own direct-marketing purposes or for cross-context behavioral advertising. We have not sold or shared personal information in the preceding twelve (12) months and have no plans to do so. We process sensitive personal information only for the limited purposes described in this Policy and, where required by law, only with your consent.

6. Disclosure of Your Information

We may disclose aggregated or de-identified information that does not identify any individual without restriction. We may disclose personal information as described in this Policy:

To service providers, contractors, and vendors (sub-processors) who support our operations, including hosting and infrastructure providers, content delivery networks, our payment processor (Stripe), email-delivery providers, analytics providers, and security services, who are bound by contract to process such information only to provide services to us and consistent with this Policy;
To a buyer or successor in connection with a merger, acquisition, financing, reorganization, sale or transfer of assets, bankruptcy, or similar transaction, in which information held by us is among the transferred assets;
To comply with any law, regulation, legal process, subpoena, court order, or governmental or regulatory request;
To enforce or apply our Terms of Service and other agreements, and to investigate potential violations;
When we believe disclosure is necessary or appropriate to protect the rights, property, or safety of LoadWrap, our users, or others, including for fraud prevention and risk reduction;
With your consent or at your direction.

7. FMCSA & Public-Record Data, Sources, Attribution, Accuracy Disclaimer, and Data Corrections

A core function of the Services is to aggregate, organize, index, and display business and regulatory information about motor carriers, brokers, freight forwarders, and other transportation companies. This information is sourced from publicly available government datasets and public records, and from licensed or partner data providers. These sources include, without limitation, the United States Department of Transportation (USDOT) and the Federal Motor Carrier Safety Administration (FMCSA), specifically: the FMCSA Safety and Fitness Electronic Records (SAFER) system and Company Snapshot; the Motor Carrier Management Information System (MCMIS) and carrier census data; the FMCSA Safety Measurement System (SMS) and Compliance, Safety, Accountability (CSA) BASIC categories; the FMCSA Licensing and Insurance (L&I) system, including operating authority and insurance filing status; the FMCSA QCMobile and related public application programming interfaces; and other federal, state, and public data sources, together with information voluntarily submitted by users (such as reviews and reports). Most U.S. state privacy laws exclude publicly available information and government-record data from the definition of "personal data"; such public-record business data is distinct from the personal information you provide to us, which is governed by the remainder of this Policy.

No affiliation or endorsement. LoadWrap is an independent, privately operated platform owned by Accordion Investments LLC. We are not affiliated with, endorsed by, sponsored by, licensed by, authorized by, or in any way officially connected with the United States Department of Transportation, the Federal Motor Carrier Safety Administration, the SAFER system, or any other government agency, department, or instrumentality. All agency names, system names, logos, and trademarks are the property of their respective owners and are used solely for accurate identification and attribution of data sources. Any reference to FMCSA, USDOT, SAFER, or similar terms describes the origin of public data and does not imply any partnership, certification, or government endorsement of LoadWrap or its scores.

"AS IS" data; no warranty of accuracy. ALL CARRIER, BROKER, COMPANY, SAFETY, AUTHORITY, INSURANCE, CRASH, INSPECTION, AND OTHER DATA, RECORDS, SCORES, RANKINGS, AND MATERIALS DISPLAYED ON THE SERVICES ARE PROVIDED STRICTLY ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Government and public datasets are created, maintained, revised, and updated by third parties and the issuing agencies, are subject to reporting delays, errors, omissions, and periodic correction, and may not reflect the most current status of any company. We do not independently verify, audit, or guarantee the accuracy of source data, and the information displayed may differ from official agency records at any given moment.

How to correct or dispute data. Because regulatory and safety data originates from FMCSA and other government systems, the authoritative way to correct, challenge, or update that information is through the issuing agency. Carriers, brokers, and other subjects who believe their FMCSA-derived data is inaccurate should use the FMCSA DataQs system at dataqs.fmcsa.dot.gov and the FMCSA Portal to request corrections at the source. Once the source record is corrected, the change will generally be reflected on the Services after our next data refresh. You may also contact us at [email protected] to flag a suspected error or to request review of how your business information is displayed; however, we are under no obligation to alter, suppress, or remove information that accurately reflects public records, and our decision whether to do so is at our sole discretion. You should not rely solely on the Services for compliance, hiring, contracting, credit, insurance, or other significant decisions, and should independently verify information through official FMCSA and government sources.

8. Information About Businesses Is Not Personal Information

The carrier, broker, and company information displayed on the Services concerns businesses and their regulated commercial operating authority and safety records, which are matters of public record under federal law and regulation. Such business and operating-authority information generally does not constitute "personal information" about an identifiable consumer under applicable privacy laws. To the extent any individual's name appears in connection with a business (for example, as a registered company contact in a public filing), it is displayed solely as part of the public record for identification and verification purposes. If you believe that information displayed about you or your business is inaccurate, you may pursue correction at the source as described in Section 7.

9. Fair Credit Reporting Act (FCRA), Not a Consumer Reporting Agency

LoadWrap is not a "consumer reporting agency" as defined in the federal Fair Credit Reporting Act, 15 U.S.C. § 1681a, and the data, profiles, rankings, and the LoadWrap Trust Score made available through the Services are not "consumer reports" and are not assembled or intended to be used as a factor in establishing any individual's eligibility for credit, insurance, employment, housing, or any other purpose covered by the FCRA.

You may not use the Services, any data obtained from or through them (including via the API), or the LoadWrap Trust Score, in whole or in part: (a) as a factor in any decision regarding consumer credit, lending, or financial eligibility; (b) for employment screening, hiring, retention, promotion, or reassignment decisions; (c) for insurance underwriting or eligibility; (d) for housing, tenancy, or rental decisions; or (e) for any other "permissible purpose" or eligibility determination governed by the FCRA or any comparable state law (such as state consumer-reporting or "mini-FCRA" statutes).

The Services provide business and regulatory information drawn from public government records and user submissions for general informational and commercial due-diligence purposes only, and are not a substitute for a consumer report obtained from a consumer reporting agency. By accessing the Services or the API, you agree to these prohibited-use restrictions and to comply with all applicable laws, and you acknowledge that we may suspend or terminate access for any actual or suspected FCRA-prohibited use. These restrictions are in addition to the use restrictions in our Terms of Service and API documentation.

10. User-Generated Content and Reviews

The Services allow registered users to submit reviews, ratings, reports, and other content about carriers, brokers, and other businesses. Content you submit is attributable to your account and may be displayed publicly, together with limited metadata. You are solely responsible for the content you submit and you represent that it is truthful, based on genuine experience, not defamatory, and does not violate any law or the rights of any third party. We do not endorse, adopt, or guarantee the accuracy of any user-generated content, and such content reflects the opinions of the individual user, not of LoadWrap. We act as an interactive computer service provider with respect to third-party content and are entitled to the protections of Section 230 of the Communications Decency Act and other applicable law. We may, but are not obligated to, monitor, moderate, edit, refuse to post, or remove user-generated content at our sole discretion. To report content you believe is unlawful, false, or infringing, contact us at [email protected].

10.1 Driver Accounts and Verification Documents

Drivers who register for a driver account submit identity and proof-of-driving documents (such as a commercial driver's license image and a bill of lading or pay statement) solely so that we can confirm, through human review, that the account belongs to a real commercial driver. The issuing state and the last four digits of a commercial driver's license, together with the uploaded license and proof-of-driving images, constitute sensitive personal information and are collected only with your consent and only for verification and fraud-prevention purposes. We apply data minimization: we do not collect or store full commercial driver's license numbers, only the issuing state and the last four digits, used to match against the uploaded document. Verification documents are retained in protected storage outside the public web directory, with strictly limited, access-controlled availability, and the uploaded license and proof-of-driving images are deleted or securely destroyed promptly after the verification decision is made and are in no event retained longer than reasonably necessary for verification and fraud-prevention purposes. These documents are never shared with, sold to, or made accessible to employers, carriers, brokers, shippers, or any other third party, except where disclosure is required by law or court order. Driver reviews are published under an anonymous handle by default; a driver's name is displayed only where that driver has expressly chosen to sign a specific review with it, and contact details are never displayed publicly or revealed to the reviewed company.

11. Third-Party Services and Integrations

The Services rely on third-party providers (sub-processors) for functionality, security, analytics, payments, and communications, each of which may independently collect and process data under its own privacy policy and over which we have no control. These may include, without limitation: Google LLC (Google Analytics); Stripe, Inc. (subscription billing and payment processing); Cloudflare, Inc. (content delivery network, DNS, DDoS protection, and web application firewall services, which may process your IP address, request headers, and connection data); email-delivery providers used to send transactional and notification emails; and government and public data application programming interfaces used to retrieve carrier and company data. We strongly encourage you to review the privacy policies of these providers. We are not responsible for the privacy practices, data collection, or security of any third-party provider.

12. Third-Party Links and External Websites

The Services may contain hyperlinks to third-party websites, including government agency websites (such as SAFER and FMCSA), data-source portals, news articles, and other external resources. These links are provided for convenience and information only and do not constitute an endorsement, sponsorship, or approval by LoadWrap of the content, products, services, or privacy practices of the linked sites. We have no control over, and assume no responsibility for, the content, privacy policies, terms, or practices of any third-party website. When you leave the Services, your interactions with third-party websites are governed solely by those websites' own terms and policies.

13. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, as described below, unless a longer retention period is required or permitted by law. We apply the following category-specific retention criteria:

Account data (name, email, hashed password, profile, and business identifiers), retained for the life of your account and deleted or anonymized generally within thirty (30) days after you request account deletion or after account termination, except where retention is necessary for legitimate business purposes such as fraud prevention, accounting, tax, dispute resolution, or compliance with legal obligations.
Driver identity-verification documents (license and proof-of-driving images), deleted or securely destroyed promptly after the verification decision is made, and in no event retained longer than reasonably necessary for verification and fraud-prevention purposes (see Section 10.1).
Billing and transaction records, retained as required by applicable tax and accounting laws.
User-generated content (such as reviews), may be retained even after account deletion, in de-identified or attributed form, as part of the public record of the Services.
Server access logs, retained for a limited period (generally up to ninety (90) days) for security and diagnostic purposes and then purged or anonymized.
Public-record (FMCSA) business data, retained and refreshed as part of the ongoing operation of the Services.
Analytics data, subject to the retention policies of the relevant analytics provider.

14. Data Security

We implement and maintain reasonable administrative, technical, organizational, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, destruction, or misuse. These measures include encryption of data in transit using HTTPS/TLS; storage of passwords solely as bcrypt cryptographic hashes; storage of sensitive verification documents outside the public web directory with access controls; CSRF protection tokens on state-changing requests; rate limiting and automated lockout on authentication endpoints to deter brute-force attacks; secure, HTTP-only, SameSite session cookies; use of a web application firewall and DDoS protection; parameterized database queries to prevent SQL injection; input validation and output encoding to mitigate cross-site scripting; and routine application of security patches. Notwithstanding the foregoing, no method of transmission over the Internet and no method of electronic storage is completely secure, and we cannot and do not guarantee the absolute security of your information. Any transmission of information is at your own risk. In the event of a data breach affecting your personal information, we will notify affected users and the relevant authorities without undue delay and within the timeframes required by applicable state and federal breach-notification laws.

15. Automated Decision-Making and Profiling (LoadWrap Trust Score)

The LoadWrap Trust Score is a numerical indicator (0-100) generated by an automated process from public FMCSA/USDOT regulatory and safety data about a business's operating authority, financial responsibility, safety record, and compliance history. The Trust Score is informational only, reflects public-record inputs, and is not an eligibility determination and not a consumer report (see Sections 7 and 9). It concerns businesses and their regulated commercial activity rather than identifiable consumers, and LoadWrap does not use it to make automated decisions that produce legal or similarly significant effects about individual consumers. Where applicable law grants you the right to opt out of profiling in furtherance of decisions that produce legal or similarly significant effects, or to receive meaningful information about the logic involved and to request human review of a solely automated decision, you may exercise those rights by contacting us at [email protected], and we will respond as required by applicable law, including the California automated-decision-making technology (ADMT) regulations, the Colorado Privacy Act, and, where applicable, Article 22 of the GDPR.

16. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to access the personal information we hold about you, to request correction of inaccurate or incomplete information, to request deletion of your information (subject to legal exceptions), to obtain a portable copy of your information, to opt out of marketing communications at any time by using the unsubscribe link or contacting us, and to manage cookies through your browser. To exercise any of these rights, contact us at [email protected] with a description of your request. You may also use an authorized agent to submit a request on your behalf, subject to our verification of the agent's authority and your identity. We will respond to legitimate requests within the time required by applicable law and, in any event, within forty-five (45) days, with an extension where permitted by law. We may need to verify your identity before acting on your request, and we will not discriminate or retaliate against you for exercising your rights. Requests to correct regulatory or safety data sourced from FMCSA should be directed to the issuing agency as described in Section 7.

17. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, "CCPA/CPRA"), provides you with certain rights, subject to exceptions and the limitations of the statute. The categories of personal information we may collect are described in Section 2 and include identifiers (such as name, email, phone, and IP address), commercial information (such as subscription and transaction records), internet/network activity (such as usage and device data), and, for drivers, sensitive personal information (the issuing state and last four digits of a driver's license and an uploaded license image, used solely for verification). The sources, business purposes, and categories of third parties with whom we share information are described in Sections 2, 5, 6, and 11. In the preceding twelve (12) months we have collected these categories for the purposes described in this Policy and have not sold or shared personal information.

Subject to the statute, California residents have the right to: know the categories and specific pieces of personal information we have collected, the sources, the business purposes, and the categories of third parties with whom we share it; request deletion of personal information we collected; request correction of inaccurate personal information; opt out of the "sale" or "sharing" of personal information; and limit the use and disclosure of sensitive personal information. We do not sell or share personal information as those terms are defined under the CCPA/CPRA, and we use sensitive personal information only for the limited purposes permitted by the statute (such as verifying drivers and preventing fraud), so no "Do Not Sell or Share My Personal Information" or "Limit the Use of My Sensitive Personal Information" action is necessary; you may nonetheless direct any such request to us.

California residents will not receive discriminatory treatment for exercising their rights. To submit a verifiable consumer request, contact us at [email protected]; you may also use an authorized agent. We will acknowledge your request within ten (10) business days and respond within forty-five (45) calendar days, with one permitted extension as allowed by law. Information about businesses and their regulated commercial activity, including public operating-authority and safety records, is not subject to these consumer rights.

18. Other U.S. State Privacy Rights

If you are a resident of a U.S. state that has enacted a comprehensive consumer privacy law, including, as applicable, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Iowa, Delaware, Nebraska, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Indiana, Kentucky, and Rhode Island, you may have the right, subject to that law's conditions and exceptions, to: confirm whether we process your personal data and access it; correct inaccuracies; delete personal data; obtain a portable copy of personal data you provided; and opt out of (i) the sale of personal data, (ii) targeted advertising, and (iii) profiling in furtherance of decisions that produce legal or similarly significant effects. We do not sell personal data, do not use it for targeted advertising, and do not engage in such profiling of individual consumers; we process sensitive data only with your consent where required.

To exercise these rights, contact us at [email protected]. You may use an authorized agent to submit a request on your behalf, subject to verification. Right to appeal. If we decline to take action on your request, you may appeal that decision within a reasonable period by emailing [email protected] with the subject line "Privacy Appeal." We will respond in writing with the outcome of the appeal and an explanation; if the appeal is denied, we will provide a method by which you may submit a complaint to your state Attorney General. We will respond to requests and appeals within the timeframe required by applicable law (generally within forty-five (45) days, with an extension where permitted).

19. European Economic Area, United Kingdom, and Switzerland (GDPR)

The Services are directed to users in the United States, Canada, and Mexico and are not intended for, or targeted to, individuals located in the European Economic Area (EEA), the United Kingdom, or Switzerland. We do not intentionally offer goods or services to, or monitor the behavior of, individuals in those regions. If, notwithstanding the foregoing, you are located in the EEA, the UK, or Switzerland and the General Data Protection Regulation, the UK GDPR, or the Swiss Federal Act on Data Protection applies to your use of the Services, the following applies.

You may have the rights of access, rectification, erasure, restriction of processing, data portability, objection to processing, the right not to be subject to a decision based solely on automated processing (including profiling) that produces legal or similarly significant effects, and the right to withdraw consent at any time without affecting prior lawful processing. Our lawful bases for processing are: (a) your consent, which you provide when you voluntarily submit information; (b) the performance of a contract with you, such as providing an account or subscription you request; (c) our legitimate interests in operating, securing, and improving the Services and in providing freight-security and carrier-verification information, where those interests are not overridden by your fundamental rights; and (d) compliance with our legal obligations. Where we transfer personal data internationally, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses. To exercise your rights, contact us at [email protected]; to the extent we are required to designate an EU or UK representative under Article 27, we will do so and identify the representative upon request. You also have the right to lodge a complaint with a supervisory authority in your jurisdiction.

20. Children's Privacy

The Services are intended for business use by adults and are not directed to, marketed to, or intended for use by children. You must be at least eighteen (18) years old to register for an account or use the Services. We do not knowingly collect personal information from anyone under the age of eighteen (18), and we do not knowingly collect personal information from children under the age of thirteen (13) in violation of the Children's Online Privacy Protection Act (COPPA). We also do not knowingly direct targeted advertising to, sell the personal data of, or profile, any individual under the age of eighteen (18). If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at [email protected].

21. Do Not Track and Opt-Out Preference Signals (Global Privacy Control)

Some browsers transmit "Do Not Track" (DNT) signals. Because there is no universally accepted standard for responding to DNT signals, the Services do not currently respond to them. However, where required by applicable law, we recognize and honor opt-out preference signals, such as the Global Privacy Control (GPC), transmitted by your browser or device, and treat such a signal as a valid request to opt that browser or device out of the sale or sharing of personal information and of targeted advertising. Because we do not sell or share personal information and do not engage in cross-context behavioral advertising, an opt-out preference signal does not change how we handle your information, but we will treat it as a valid opt-out where the law so requires. You retain the additional choices described in this Policy regarding cookies, analytics, and your privacy rights.

22. Email and Text-Message Communications

We send service-related communications (such as account, verification, security, billing, and transactional messages) and, where permitted and with any required consent, promotional communications. Every commercial email we send includes a clear unsubscribe mechanism and our postal contact information; you may opt out of marketing email at any time using that mechanism or by contacting us, and we will honor opt-out requests promptly as required by the CAN-SPAM Act. Service-related and transactional messages are not promotional and may continue after you opt out of marketing. If you provide a mobile telephone number and opt in to text messages (for example, to receive verification codes, alerts, or notifications), message and data rates may apply and you may opt out at any time by replying STOP or contacting us. We send text messages only consistent with the Telephone Consumer Protection Act (TCPA) and your consent, and consent to receive marketing texts is not a condition of purchasing any Service.

23. International Data Transfers

The Services are operated from the United States, and our servers and service providers are located in North America. If you access the Services from outside the United States, your information will be transferred to, stored in, and processed in the United States and potentially other countries whose data protection laws may differ from those of your jurisdiction. By using the Services or providing information to us, you consent to such transfer and processing. Where required by applicable law, we will implement appropriate safeguards, such as standard contractual clauses, for international transfers.

24. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LOADWRAP, ACCORDION INVESTMENTS LLC, OR THEIR RESPECTIVE OWNERS, OPERATORS, OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, AFFILIATES, SUCCESSORS, OR ASSIGNS (COLLECTIVELY, THE "RELEASED PARTIES") BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS, CONTRACTS, OR DATA, ARISING OUT OF OR RELATING TO THIS PRIVACY POLICY, THE SERVICES, OR ANY DATA, SCORE, RANKING, OR INFORMATION OBTAINED FROM OR THROUGH THE SERVICES, INCLUDING ANY ERRORS, INACCURACIES, OR OMISSIONS THEREIN, OR ANY DECISION MADE OR ACTION TAKEN IN RELIANCE THEREON, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE TOTAL AGGREGATE LIABILITY OF THE RELEASED PARTIES FOR ALL CLAIMS RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (US $100.00) OR THE AMOUNT YOU PAID TO LOADWRAP IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THIS POLICY EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

25. Indemnification

You agree to indemnify, defend, and hold harmless the Released Parties from and against any and all claims, actions, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your access to or use of the Services; (b) your violation of this Privacy Policy or our Terms of Service; (c) your violation of any applicable law or regulation, including the FCRA prohibited-use restrictions in Section 9; (d) your violation of any rights of any third party, including intellectual property, privacy, or publicity rights; or (e) any content or information you submit through the Services. This obligation survives termination of your account and of this Policy.

26. Governing Law and Dispute Resolution

This Privacy Policy, and any dispute arising out of or relating to it, is governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict-of-law principles. Any dispute shall be resolved through binding arbitration or in the state or federal courts located in the State of Florida, as further described in our Terms of Service, and you consent to the exclusive jurisdiction and venue of such courts and arbitral forum, except where otherwise required by applicable law.

27. Severability

If any provision of this Privacy Policy is held invalid, illegal, or unenforceable, that provision shall be eliminated or limited to the minimum extent necessary so that the remaining provisions continue in full force and effect.

28. Entire Agreement

This Privacy Policy, together with our Terms of Service, Cookie Policy, and any other legal notices published on the Services, constitutes the entire agreement between you and LoadWrap concerning the subject matter hereof and supersedes all prior or contemporaneous understandings and agreements.

29. Changes to This Privacy Policy

We may amend, modify, update, or replace this Privacy Policy at any time at our sole discretion. If we make material changes, we will post the revised Policy on this page with an updated "Last updated" date and, where appropriate, provide additional notice. Your continued use of the Services following the posting of a revised Policy constitutes your acceptance of the changes. If you do not agree to the revised Policy, you must stop using the Services.

30. Contact Us

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or our data practices, please contact us at:

LoadWrap, operated by Accordion Investments LLC
Support: [email protected]
Schedule a call: loadwrap.com/contact

This Privacy Policy was last updated on June 11, 2026.