LoadWrap TMS Mobile App Privacy Policy

Last Updated: April 17, 2026

This Privacy Policy describes how LoadWrap TMS ("we", "us", or "our") collects, uses, and shares information when you use our mobile application ("App").

1. Information We Collect

Account Information

When you create an account or log in, we collect:

• Email address
• Name
• Company information
• Phone number

Device Information

We automatically collect certain device information:

• Device type and model
• Operating system version
• Unique device identifiers
• Push notification tokens

Usage Information

We collect information about how you use the App:

• Features accessed
• Actions taken within the App
• Time spent in the App

2. How We Use Your Information

We use the collected information to:

• Provide and maintain the App functionality
• Authenticate your account
• Send push notifications about loads, bids, and updates
• Improve our services
• Communicate with you about your account
• Ensure security and prevent fraud

3. Push Notifications

We send push notifications to alert you about:

• New bids on your loads
• Bid acceptance or rejection
• Load status updates
• Important messages from other users

You can disable push notifications in your device settings at any time.

4. Data Sharing

We do not sell your personal information. We may share your information with:

• Other users as necessary for the service (e.g., brokers see carrier info when reviewing bids)
• Service providers who help us operate the App
• Law enforcement when required by law

5. Data Security

We implement industry-standard security measures to protect your data:

• Encrypted data transmission (HTTPS/TLS)
• Secure credential storage
• Regular security audits

6. Data Retention

We retain your data for as long as your account is active. You may request deletion of your account and associated data by contacting us at [email protected].

7. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• Disable push notifications

8. Children's Privacy

The App is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy in the App and updating the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: [email protected]
• Website: https://loadwrap.com
• Address: 10491 Whittington Ct, Largo, FL 33773