Terms of Service

Last updated: June 11, 2026

These Terms of Service ("Terms" or "Agreement") constitute a legally binding agreement between you ("you," "your," or "user") and LoadWrap ("LoadWrap," "we," "us," "our," or the "Company"), a platform owned and operated by Accordion Investments LLC, governing your access to and use of the website located at loadwrap.com, including all subdomains, pages, dashboards, tools, application programming interfaces, the carrier and broker load board, and all related features, content, data, and services made available through the website (collectively, the "Services"). By clicking to accept these Terms, registering an account, subscribing, or otherwise accessing or using the Services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, as well as our Privacy Policy and Cookie Policy, which are incorporated herein by reference. If you do not agree to all of these Terms, you are not authorized to use the Services and must immediately discontinue all access and use. We may update these Terms from time to time as described in Section 26 (Changes to These Terms), and material changes are subject to the notice provisions in that Section.

IMPORTANT: These Terms contain a binding arbitration agreement and a class-action waiver in Section 25 that affect your legal rights, including how disputes are resolved. They also contain important limitations on our liability (Sections 17-18) and a statement that LoadWrap is not a consumer reporting agency and the Services may not be used for purposes governed by the Fair Credit Reporting Act (Section 10). Please read them carefully.

1. Eligibility and Acceptance

The Services are intended for business and professional use by individuals who are at least eighteen (18) years of age and have the legal capacity to enter into a binding contract. By using the Services, you represent and warrant that you meet these requirements, that all information you provide is accurate and complete, and that you will use the Services in compliance with these Terms and all applicable local, state, national, and international laws and regulations. If you use the Services on behalf of a company or other legal entity, you represent and warrant that you are authorized to bind that entity to these Terms, and "you" and "your" refer to both you and that entity. You accept these Terms by clicking to accept them during registration, by subscribing, or by accessing or using the Services. We reserve the right to refuse, suspend, or terminate access to the Services to anyone, for any lawful reason, at our sole discretion.

2. Description of the Services

LoadWrap is a freight-security and carrier-verification platform that aggregates, organizes, indexes, and presents publicly available regulatory, safety, authority, and insurance data about motor carriers, freight brokers, freight forwarders, and other transportation companies, sourced from government datasets and public records (as described in Section 8) and supplemented by user-generated content and value-added analysis. The Services include, without limitation, carrier and company profiles, a carrier and company search engine, company comparison tools, the LoadWrap Trust Score and related ratings, user reviews and ratings, saved-carrier and favorites functionality, a carrier and broker load board, and account dashboards. The Services are an informational and research tool only. The Services do not constitute, and are not a substitute for, professional, legal, financial, insurance, compliance, credit, or safety advice, and do not constitute a recommendation, endorsement, certification, or guarantee regarding any carrier, broker, company, load, transaction, or counterparty. You are solely responsible for your own due diligence and business decisions.

3. Marketplace and Load Board, No Party to User Transactions

The Services include a load board and other features that allow brokers, carriers, drivers, shippers, and other users to find one another, post or browse loads, communicate, submit bids, and arrange transportation. LoadWrap provides a neutral venue and informational tools only. We are not a freight broker, motor carrier, freight forwarder, shipper, dispatcher, factoring company, or party to any load, contract, booking, payment, or transaction between users, and we do not take possession of any freight. We do not guarantee, endorse, or assume responsibility for any user, carrier, broker, shipper, load, rate, payment, bid, communication, or for the performance, conduct, solvency, authority, insurance, or legitimacy of any counterparty. Any agreement, transaction, dispute, or dealing between users is solely between those users, at their own risk, and you are solely responsible for your own due diligence, contracts, verification, and decisions. You release the Released Parties (as defined in Section 18) from any claim arising out of any dealing or dispute between you and any other user or third party.

4. User Accounts

Certain features require registration. You agree to provide accurate, current, and complete information and to keep it updated.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, whether or not authorized by you.
You agree to notify us immediately at [email protected] of any unauthorized use of your account or any other breach of security.
You may not share, sell, transfer, or sublicense your account or access credentials, or permit any other person to access the Services through your account, without our written consent.
Drivers who register may be asked to submit identity and proof-of-driving documents for verification; the handling of those documents is described in our Privacy Policy.
We may suspend, disable, or terminate your account at any time, with or without notice, if we believe you have violated these Terms or engaged in fraudulent, abusive, or unlawful activity, or to protect the Services or other users.

5. Subscriptions, Fees, Payments, Auto-Renewal, and Cancellation

Paid Services and disclosure. Certain Services are offered on a paid, subscription, or one-time-fee basis. The applicable fees, billing frequency, recurring charge amount, renewal term, and features are disclosed clearly and conspicuously at the point of purchase before you complete your purchase, and you provide affirmative consent to those terms, including the automatic renewal, at that time.
Billing. Payments are processed by our third-party payment processor, Stripe, Inc. You authorize us and our payment processor to charge your selected payment method for all applicable fees, taxes, and recurring subscription charges, on the recurring billing cycle disclosed at purchase, until your subscription is cancelled.
Automatic renewal. Unless you cancel before the end of the then-current billing period, your subscription automatically renews for successive periods of the same length at the then-current price, and your payment method is charged on each renewal date.
How to cancel ("click to cancel"). You may cancel your subscription at any time through your account settings on the Services or by contacting us at [email protected], using a method at least as simple as the method you used to subscribe. Cancellation takes effect at the end of the current paid billing period; you will retain access until then and will not be charged for any subsequent period.
Refunds. Except where required by applicable law or expressly stated otherwise, fees already paid are non-refundable, and there are no refunds or credits for partial periods, unused features, or downgrades; cancellation will, however, stop all future charges as described above. Nothing in these Terms limits any non-waivable cancellation or refund right you may have under applicable law, including the California Automatic Renewal Law and similar state laws.
Price and plan changes. We may change pricing, plans, and features. For recurring subscriptions, any increase in the recurring fee will take effect only after we provide advance notice as required by applicable law, together with information on how to cancel, and will apply on your next billing cycle unless you cancel beforehand. Where required by law, we will also send renewal reminders.
Taxes and non-payment. You are responsible for all taxes associated with your use of paid Services other than taxes based on our net income. Failure to pay any amount when due may result in suspension or termination of your access.

6. Permitted Use and License Restrictions

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your internal business, professional, due-diligence, or research purposes. This license does not include, and you agree not to:

modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the Services or any content thereon;
use any robot, spider, scraper, crawler, bot, data-mining tool, or other automated or manual process to access, retrieve, index, copy, harvest, or "scrape" data from the Services, or to systematically extract, download, or store data, except through interfaces and within limits we expressly authorize in writing;
reproduce, redistribute, republish, sell, resell, license, sublicense, lease, rent, transfer, or otherwise commercially exploit any portion of the data, content, scores, or materials available on the Services without our prior written consent;
use the Services, or any data obtained from them, to build, train, populate, or operate a competing or similar product, service, dataset, or database, or to compete with LoadWrap;
access or use the Services in any manner that could disable, overburden, damage, or impair the Services or any connected server, network, or system, or that exceeds reasonable request volumes;
attempt to gain unauthorized access to any portion of the Services, other accounts, or any systems or networks connected to the Services, by hacking, credential mining, or any other means;
circumvent, disable, or interfere with security, authentication, rate-limiting, or access-control features of the Services;
frame, mirror, or incorporate any part of the Services into any other website, application, or service without our express prior written permission; or
use the Services in violation of any applicable law, regulation, or these Terms.

We reserve the right to take any action we deem appropriate to enforce these restrictions, including blocking IP addresses, throttling or revoking access, suspending or terminating accounts, and pursuing all available legal and equitable remedies.

7. Developer API

If we make an application programming interface (the "API") available to you, your use of the API is subject to these Terms and to any additional API documentation, rate limits, quotas, and plan terms we publish, all of which are incorporated by reference. You must keep your API keys and credentials confidential and are responsible for all activity that occurs under your keys. You agree not to exceed, evade, or circumvent published rate limits or quotas; not to resell, redistribute, sublicense, or provide the API or its output to any third party except as expressly permitted; not to use the API to build a competing product or to scrape or bulk-export data outside the API's intended use; and not to use the API, or any data obtained through it, for any purpose prohibited by Section 10 (FCRA) or any other provision of these Terms. We may monitor, throttle, suspend, or revoke API access, and may change or discontinue the API, at any time, including for actual or suspected misuse.

8. FMCSA & Public-Record Data; No Affiliation; Accuracy Disclaimer

Carrier, broker, and company information displayed on the Services is sourced from publicly available government datasets and public records and from licensed or partner data providers, including, without limitation: the United States Department of Transportation (USDOT) and the Federal Motor Carrier Safety Administration (FMCSA), including the Safety and Fitness Electronic Records (SAFER) system and Company Snapshot, the Motor Carrier Management Information System (MCMIS) and carrier census, the Safety Measurement System (SMS) and Compliance, Safety, Accountability (CSA) BASIC categories, the Licensing and Insurance (L&I) system, and FMCSA public application programming interfaces; together with other public sources and user-submitted content.

No affiliation. LoadWrap is an independent, privately operated platform owned by Accordion Investments LLC and is not affiliated with, endorsed by, sponsored by, licensed by, authorized by, or officially connected with USDOT, FMCSA, the SAFER system, or any other government agency or instrumentality. All agency, system, and organization names, logos, and trademarks are the property of their respective owners and are used solely for accurate identification and attribution of data sources.

"AS IS" data. ALL DATA, RECORDS, SAFETY AND AUTHORITY INFORMATION, INSURANCE STATUS, CRASH AND INSPECTION HISTORY, SCORES, RANKINGS, AND OTHER MATERIALS DISPLAYED ON THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND. Public datasets are created, maintained, and updated by third parties and government agencies, are subject to reporting lags, errors, omissions, and periodic correction, and may not reflect the current status of any company. We do not independently verify, audit, or guarantee the accuracy, completeness, currency, or reliability of any source data, and information displayed may differ from official agency records. You acknowledge that the Services aggregate and present third-party and public data and that we are not the originator of that data.

9. The LoadWrap Trust Score and Algorithmic Ratings

The LoadWrap Trust Score, grades, rankings, and similar indicators are calculated algorithmically using our proprietary methodology applied to underlying public and third-party data. Such scores and ratings represent our subjective computational interpretation and opinion based on available data; they are not statements of fact, are not official government ratings, safety ratings, certifications, or endorsements, and do not guarantee or predict the safety, reliability, solvency, fitness, legitimacy, or future performance of any carrier, broker, or company. Different methodologies, weightings, data sources, or time periods may produce different results, and scores may change as underlying data changes. A score is not a recommendation to enter into, or to refrain from entering into, any transaction or relationship. You are solely responsible for evaluating any carrier, broker, counterparty, or load and for your own hiring, contracting, brokering, insurance, credit, and compliance decisions, and you agree that we are not liable for any such decision made in reliance on the Trust Score or any other content of the Services.

10. Not a Consumer Reporting Agency; Not a Consumer Report (FCRA)

LoadWrap is NOT a consumer reporting agency ("CRA") as defined by the federal Fair Credit Reporting Act, 15 U.S.C. § 1681 et seq. ("FCRA"), or any comparable state law. The Services, including all company profiles, public-record and FMCSA data, the LoadWrap Trust Score, ratings, and user reviews, are NOT "consumer reports" or "investigative consumer reports" and are NOT assembled or used for the purpose of serving as a factor in establishing any individual's eligibility for credit, insurance, employment, housing, or any other purpose enumerated under the FCRA. The information concerns businesses and their public commercial and regulatory records and is provided for general business and informational purposes only. You agree that you will not use, and will not permit any third party to use, the Services, any data obtained from them, or the Trust Score, in whole or in part, as a factor in any decision covered by the FCRA, including any decision regarding consumer credit, employment, insurance, or housing/tenancy, or for any other FCRA-regulated purpose, and that you are solely responsible for ensuring your use of the Services complies with the FCRA and all other applicable laws. We may suspend or terminate access for any actual or suspected FCRA-prohibited use.

11. Subject Businesses; Data Disputes and Corrections

The Services display information about businesses and their regulated commercial operating authority, which are matters of public record. If you are a carrier, broker, or other subject and believe that regulatory or safety data displayed about your business is inaccurate, the authoritative way to correct it is at the source, through the FMCSA DataQs system at dataqs.fmcsa.dot.gov and the FMCSA Portal. Once the source record is corrected, the change will generally be reflected on the Services after our next data refresh. You may also contact us at [email protected] to report a suspected error or to request review of how your business information or any user review is displayed. We will review reasonable requests in good faith, but we are under no obligation to alter, suppress, or remove information that accurately reflects public records or constitutes protected opinion or user-generated content, and any decision to do so is at our sole discretion. The accurate display and discussion of publicly available business and safety information, and of opinions about businesses, is protected activity, and nothing in these Terms creates any obligation inconsistent with that principle.

12. User-Generated Content and Reviews

The Services allow registered users to post reviews, ratings, reports, comments, and other content (collectively, "User Content"). You retain ownership of your User Content, but by submitting it you grant LoadWrap a perpetual, irrevocable, worldwide, royalty-free, non-exclusive, sublicensable, and transferable license to use, host, store, reproduce, modify, adapt, publish, translate, display, distribute, and otherwise exploit your User Content in connection with the Services and our business. You represent and warrant that you own or have all necessary rights to your User Content, that it is truthful and based on genuine experience, and that it does not violate any law or the rights of any third party, including intellectual property, privacy, publicity, and contractual rights, and is not defamatory, fraudulent, harassing, or otherwise objectionable.

Consistent with the federal Consumer Review Fairness Act, nothing in these Terms restricts, prohibits, or penalizes your ability to post honest reviews or truthful assessments of your genuine experiences, including experiences with LoadWrap; we take only the license described above and do not claim ownership of your reviews.

LoadWrap does not endorse, adopt, verify, or guarantee any User Content, which reflects the views of the individual user and not of LoadWrap. As a provider of an interactive computer service, LoadWrap is entitled to the protections of Section 230 of the Communications Decency Act and other applicable law with respect to third-party content. We may, but are not obligated to, monitor, moderate, edit, decline to post, or remove any User Content at our sole discretion, including content we believe violates these Terms. You are solely responsible and liable for your User Content, and you agree to indemnify the Released Parties (as defined in Section 18) against any claim arising from it.

13. Prohibited Conduct

You agree that you will not use the Services in any manner that:

is unlawful, fraudulent, deceptive, defamatory, libelous, harassing, abusive, threatening, obscene, or otherwise objectionable;
infringes or misappropriates any patent, trademark, copyright, trade secret, right of publicity, privacy, or other proprietary right;
impersonates any person or entity, including any LoadWrap representative, or misrepresents your affiliation with any person or entity;
posts false, manipulated, incentivized, fake, or bad-faith reviews, ratings, or reports, including reviews of your own business or of competitors that you know to be untrue;
interferes with or disrupts the Services or any connected servers or networks, or transmits any virus, worm, trojan horse, or other malicious code;
collects or harvests information about other users, or uses the Services to send unsolicited commercial communications (spam);
circumvents or attempts to circumvent any access, security, or usage limitation; or
violates any applicable law or regulation or these Terms.

We reserve the right to investigate suspected violations and to take any action we deem appropriate, including removing content, suspending or terminating accounts, blocking access, and cooperating with or reporting to law enforcement.

14. Intellectual Property Rights

The Services and all content, design, layout, look and feel, text, graphics, logos, icons, images, software, source code, databases, data compilations, and the scoring methodologies, algorithms, selection, arrangement, and organization of content (collectively, the "LoadWrap Content") are the exclusive property of Accordion Investments LLC, LoadWrap, or their licensors and are protected by United States and international copyright, trademark, patent, trade-secret, and other intellectual-property laws. The "LoadWrap" name and logo and all related marks are trademarks of Accordion Investments LLC; you may not use them without our prior written permission. Underlying government data may be in the public domain, but our unique compilation, organization, presentation, scoring methodologies, algorithms, analysis, and editorial content are protected original works of authorship. Except as expressly permitted in these Terms, you may not copy, reproduce, modify, distribute, display, perform, create derivative works from, republish, store, transmit, sell, or otherwise exploit any LoadWrap Content without our prior written consent.

15. Feedback

If you submit ideas, suggestions, feature requests, or other feedback about the Services, you grant LoadWrap a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sublicensable, and transferable license to use, implement, and otherwise exploit that feedback for any purpose, without any obligation, attribution, or compensation to you.

16. Copyright Policy and DMCA Notices

We respect intellectual-property rights and respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act ("DMCA"), 17 U.S.C. § 512. If you believe that content on the Services infringes your copyright, please send a written notice to our designated agent containing: (a) your physical or electronic signature; (b) identification of the copyrighted work claimed to have been infringed; (c) identification of the material that is claimed to be infringing and its location on the Services; (d) your contact information (address, telephone number, and email); (e) a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and (f) a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or are authorized to act on the owner's behalf. Send notices to our designated copyright agent at [email protected] with the subject line "DMCA Notice." We will respond as required by the DMCA, including by removing or disabling access to allegedly infringing material, and the affected user may submit a counter-notification as permitted by law. We will, in appropriate circumstances and at our discretion, terminate the accounts of users who are repeat infringers.

17. Disclaimer of Warranties

THE SERVICES AND ALL CONTENT, DATA, SCORES, RANKINGS, TOOLS, AND MATERIALS AVAILABLE ON OR THROUGH THE SERVICES ARE PROVIDED STRICTLY ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, LOADWRAP AND ACCORDION INVESTMENTS LLC DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, AVAILABILITY, AND FREEDOM FROM VIRUSES OR HARMFUL COMPONENTS. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY DATA OR CONTENT OBTAINED THROUGH THE SERVICES WILL BE ACCURATE, COMPLETE, CURRENT, OR RELIABLE. YOUR USE OF THE SERVICES AND ANY RELIANCE ON ANY DATA, SCORE, OR CONTENT IS AT YOUR OWN SOLE RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM LOADWRAP OR THROUGH THE SERVICES, CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

18. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LOADWRAP, ACCORDION INVESTMENTS LLC, OR THEIR RESPECTIVE OWNERS, OPERATORS, OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, AFFILIATES, SUCCESSORS, OR ASSIGNS (COLLECTIVELY, THE "RELEASED PARTIES") BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, INCOME, GOODWILL, BUSINESS, CONTRACTS, FREIGHT, CARGO, OR DATA, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR ACCESS TO, USE OF, OR INABILITY TO USE THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY USER OR THIRD PARTY, INCLUDING ANY REVIEW OR REPORT; (C) ANY DATA, INFORMATION, SCORE, RANKING, OR MATERIAL OBTAINED FROM THE SERVICES, INCLUDING ANY ERROR, INACCURACY, OR OMISSION; (D) ANY DECISION MADE OR ACTION TAKEN, OR NOT TAKEN, IN RELIANCE ON THE SERVICES, INCLUDING DECISIONS TO HIRE, CONTRACT WITH, BROKER TO, PAY, EXTEND CREDIT TO, INSURE, OR REFUSE ANY CARRIER, BROKER, OR COUNTERPARTY, OR TO TENDER OR ACCEPT ANY LOAD; (E) ANY UNAUTHORIZED ACCESS TO YOUR DATA; OR (F) ANY INTERRUPTION, SUSPENSION, OR TERMINATION OF THE SERVICES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE RELEASED PARTIES ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (US $100.00) OR THE TOTAL AMOUNT YOU PAID TO LOADWRAP IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS APPLY TO ANY THEORY OF LIABILITY, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR OTHERWISE, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY FOR FRAUD, GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. SOME JURISDICTIONS DO NOT ALLOW CERTAIN EXCLUSIONS OR LIMITATIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU, IN WHICH CASE LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

19. Indemnification

You agree to indemnify, defend, and hold harmless the Released Parties from and against any and all claims, actions, suits, proceedings, investigations, liabilities, damages, losses, costs, penalties, fines, and expenses (including reasonable attorneys' fees, court costs, and costs of investigation) arising out of, relating to, or resulting from: (a) your access to or use of the Services or any activity under your account; (b) your breach or alleged breach of these Terms or any representation or warranty herein; (c) your violation of any applicable law, statute, rule, regulation, or treaty, including the FCRA prohibited-use restrictions in Section 10; (d) your infringement or alleged infringement of any intellectual property, privacy, publicity, or other right of any person or entity; (e) any User Content or information you submit; (f) your negligent, reckless, or willful misconduct; or (g) any dispute between you and any third party arising out of or relating to the Services, including any carrier, broker, shipper, or counterparty. We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense and not to settle any such matter without our prior written consent. This obligation survives termination of these Terms and your account.

20. Third-Party Links, Services, and Advertising

The Services may contain links to, or integrations with, third-party websites, services, or resources, including government agency websites (such as SAFER and FMCSA), data-source portals, payment processors, and advertisers. These links and integrations are provided for convenience and information only and do not imply our endorsement or any association with their operators. We have no control over, and assume no responsibility or liability for, the content, accuracy, privacy practices, terms, products, services, or availability of any third party. Any dealings you have with third parties found on or through the Services, including advertisers and payment processors, are solely between you and the third party, and you access them at your own risk and subject to their own terms and policies.

21. Termination

We may, in our sole discretion, at any time and for any reason or no reason, with or without notice or liability, suspend, restrict, or terminate your access to all or any part of the Services, disable your account, or discontinue the Services or any feature. Reasons may include breach of these Terms, a request by you, a request or order by a governmental authority, technical or security issues, non-payment, extended inactivity, or fraudulent, abusive, or harmful activity. Upon termination, your right to use the Services immediately ceases. All provisions of these Terms that by their nature should survive termination, including ownership provisions, warranty disclaimers, indemnification, limitations of liability, and dispute-resolution provisions, shall survive. We shall not be liable to you or any third party for any suspension, termination, or deletion of your account or content.

22. Electronic Communications and Consent

By using the Services, you consent to receive communications from us electronically, including by email, through your account, or by other electronic means, and you agree that all agreements, notices, disclosures, receipts, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing. You consent to the use of electronic records and electronic signatures under the federal Electronic Signatures in Global and National Commerce Act (E-SIGN) and applicable state law (including Florida's Uniform Electronic Transaction Act), and you agree that your electronic acceptance of these Terms, for example, by clicking "I agree," creating an account, or subscribing, constitutes your signature and your binding agreement to these Terms. You may withdraw your consent to electronic communications by contacting us, but doing so may prevent you from using all or part of the Services.

23. Export Controls and Sanctions Compliance

You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in any country or territory subject to comprehensive U.S. economic sanctions or embargoes; that you are not identified on any U.S. government list of prohibited or restricted parties, including the U.S. Treasury Department's Office of Foreign Assets Control (OFAC) Specially Designated Nationals and Blocked Persons list; and that you will not access or use the Services in violation of any applicable U.S. export-control, economic-sanctions, or anti-money-laundering law. You agree not to use, export, or re-export the Services, or any data obtained through them, in violation of such laws.

24. Governing Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms or the Services, including their breach, termination, enforcement, interpretation, or validity, are governed by and construed in accordance with the laws of the State of Florida, United States, without regard to its conflict-of-law principles. Subject to Section 25, any legal suit, action, or proceeding shall be instituted exclusively in the state or federal courts located in the State of Florida, and you irrevocably submit to the exclusive personal jurisdiction and venue of such courts and waive any objection based on inconvenient forum. The prevailing party in any action arising out of these Terms shall be entitled to recover its reasonable attorneys' fees and costs, to the extent permitted by law.

25. Dispute Resolution; Binding Arbitration; Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY, AS IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO GO TO COURT AND TO BRING OR PARTICIPATE IN A CLASS ACTION.

Informal resolution first. In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Services, you agree first to attempt to resolve it informally by contacting us at [email protected] with a written description of the dispute and your requested resolution. The parties will negotiate in good faith for at least thirty (30) days from receipt before commencing arbitration.

Binding arbitration. If the dispute is not resolved informally, you and LoadWrap agree that any such dispute shall be resolved exclusively through final and binding arbitration administered by the American Arbitration Association (AAA) or, by mutual agreement, JAMS, under the administrator's then-current consumer (or applicable commercial) arbitration rules, conducted in or seated in the State of Florida, in English, before a single arbitrator, rather than in court, except that either party may bring an individual action in small-claims court, or seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information. The Federal Arbitration Act governs the interpretation and enforcement of this Section. Questions of arbitrability and the validity, scope, or enforceability of this arbitration agreement are delegated to the arbitrator. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class-action and jury-trial waiver. To the maximum extent permitted by law, you and LoadWrap agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding, and that the arbitrator may not consolidate more than one person's claims or preside over any form of representative or class proceeding. YOU AND LOADWRAP WAIVE ANY RIGHT TO A TRIAL BY JURY. If this class-action or jury-trial waiver is found unenforceable as to any claim, that claim shall be severed and resolved in court, while the remaining claims proceed in arbitration.

Your right to opt out of arbitration. You may opt out of this arbitration agreement and class-action waiver by sending written notice of your decision to opt out to [email protected] with the subject line "Arbitration Opt-Out" within thirty (30) days after you first accept these Terms. The notice must include your name and the email address associated with your account. If you opt out, neither you nor LoadWrap will be required to arbitrate, and disputes will be resolved in the courts identified in Section 24. Opting out of arbitration has no effect on any other provision of these Terms.

26. Changes to These Terms

We may amend, modify, update, or replace these Terms from time to time. If we make changes, we will post the revised Terms on this page and update the "Last updated" date. For material changes, we will provide reasonable advance notice through the Services or by email to the address associated with your account before the changes take effect. Your continued use of the Services after the effective date of the revised Terms, following such notice where required, constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services, and you may cancel any subscription as described in Section 5. The version of these Terms in effect at the time a dispute arises governs that dispute.

27. Waiver and Severability

No waiver by LoadWrap of any term or condition shall be deemed a further or continuing waiver of such term or any other term, and any failure to assert a right or provision shall not constitute a waiver. A waiver is effective only if in writing and signed by an authorized representative of LoadWrap. If any provision of these Terms is held invalid, illegal, void, or unenforceable by a court or tribunal of competent jurisdiction, that provision shall be eliminated or limited to the minimum extent necessary so that the remaining provisions continue in full force and effect, and the invalidity in one jurisdiction shall not affect validity in any other.

28. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any other legal notices or agreements published on the Services, constitute the sole and entire agreement between you and LoadWrap regarding the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, written or oral, regarding the Services. Any additional or conflicting terms you propose are expressly rejected and have no force or effect.

29. Assignment

You may not assign, transfer, delegate, or sublicense any of your rights or obligations under these Terms without our prior written consent, and any attempted assignment in violation of this section is null and void. We may freely assign, transfer, or delegate our rights and obligations, including in connection with any merger, acquisition, reorganization, financing, or sale of assets, without restriction or notice. These Terms bind and inure to the benefit of the parties and their permitted successors and assigns.

30. Force Majeure

LoadWrap shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control, including acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, government orders or changes in law, labor disputes, power outages, internet or telecommunications failures, cyberattacks, denial-of-service attacks, hacking, and failures of third-party providers (including hosting, CDN, DNS, data, and payment providers). During any such event, our obligations are suspended for the duration of the event.

31. Notices

We may provide notices to you by email to the address associated with your account, by posting within the Services, or by other reasonable means; such notices are deemed given when sent or posted. You may provide notices to us at [email protected] or by mail to LoadWrap, operated by Accordion Investments LLC. It is your responsibility to keep your account email address current.

32. Miscellaneous

These Terms do not create any agency, partnership, joint venture, employment, or franchise relationship between you and LoadWrap. There are no third-party beneficiaries to these Terms. Section headings are for convenience only and do not affect interpretation. The words "including" and "include" mean "including without limitation." If there is any conflict between these Terms and any other document published on the Services regarding the same subject matter, these Terms control unless the other document expressly states otherwise.

33. Contact Us

If you have any questions, concerns, or feedback regarding these Terms, or if you need to report a violation, please contact us at:

LoadWrap, operated by Accordion Investments LLC
Support: [email protected]
Schedule a call: loadwrap.com/contact

These Terms of Service were last updated on June 11, 2026.