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URBAN CHARTERS

Trust Score

Excellent Why this score?

Company CheckURBAN CHARTERS · DOT 699429

1162 SAN MATEO AVE, SOUTH SAN FRANCISCO, CA, 94080

DOT# 699429 MC# 323758 South San Francisco, California 28 years

CARRIER Legal name changed · Jul 30, 2026

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Power Units

Drivers

Crashes (24-Month)

$5,000,000

Insurance

Satisfactory

Safety Rating

Inspections

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Deep records on this carrier, only on LoadWrap

SMS BASIC Scores→ Safety & Inspections→ Licensing & Insurance→ Know Your Rights→ VIN Watch & CARB Check→ Get Change Alerts→

Public record

6 events tracked · latest Jul 30, 2026 ↓ Show details ↓

Identity & ownership 1

Jul 30, 2026
Company legal name changed.

Safety & compliance 5

Mar 26, 2026
Clean roadside inspection, no violations.
Aug 20, 2025
Clean roadside inspection, no violations.
Aug 20, 2025
Clean roadside inspection, no violations.
Aug 20, 2025
Clean roadside inspection, no violations.
Oct 28, 2024
DISCONTINUED REVOCATION COMMON.

Public FMCSA record · blue clean · orange change · red risk.

Contact Details

PhoneSign in to view

EmailSign in to view

Physical Address1162 SAN MATEO AVE, SOUTH SAN FRANCISCO, CA, 94080

Mailing Address1162 SAN MATEO AVE, SOUTH SAN FRANCISCO, CA, 94080

Other Companies at This Address

Address1162 SAN MATEO AVE, SOUTH SAN FRANCISCO, CA 94080

Others here

Distinct phones

Active

Company	DOT	Phone	Status
ROYALTY HAWAII INC	4319651	Sign in	Active
URBAN CHARTERS this company	699429	Sign in	Active
URBAN LOGISTICS	3465360	Sign in	Active
URBAN WORLDWIDE	3987078	Sign in shared ×3	Active
URBAN WORLDWIDE	4557957	Sign in shared ×3	Active
URBAN WORLDWIDE COACHES	2764754	Sign in shared ×3	Active

Note: sharing an address is legal and common (registered agents, virtual offices, business centers). A shared address never reduces the Trust Score.

Operating Authorities

Authority TypeAUTHORIZED FOR HIRE

Carrier OperationA - Interstate

DocketMC323758

CommonActive

ContractNot Active

BrokerNot Active

Operating28 years

Operation Classification

Authorized For Hire Passenger Carrier

SMS BASIC Scores

FMCSA safety categories, last 24 months. Above Cutoff = FMCSA flags a problem · Below cutoff = within limits · Clean = no violations.

Unsafe Driving

measure 0 · 0 insp with violations

Clean

Hours-of-Service Compliance

measure 0 · 0 insp with violations

Clean

Driver Fitness

measure 0 · 0 insp with violations

Clean

Controlled Substances / Alcohol

measure 0 · 0 insp with violations

Clean

Vehicle Maintenance

measure .71 · 2 insp with violations

Below cutoff

Source: FMCSA SMS, updated monthly.

Mileage

Annual Mileage227,850 miles

Mileage Year2023

VMT SourceActual

Drivers

Interstate

Intrastate

CDL

Total

Interstate >100mi0

Interstate <100mi0

Intrastate >100mi0

Intrastate <100mi0

Safety Summary

Safety RatingSatisfactory

Total Crashes (24-mo)0

Fatal0

Driver OOS0.0% avg 5.5%

Vehicle OOS4.3% avg 20.7%

SmartWay PartnerNo

Last Review02/10/2026

Insurance

Amount$5,000,000

Type91X

Effective03/10/2025

CompanyLANCER INSURANCE COMPANY

Policy #BA162232

Last checked07/31/2026

Quick Facts

StatusActive

TypeCarrier

Fleet14 units

Drivers11

Mileage227,850 mi

Operating28 years

MCS-15004/2026

Safety & Inspection Data

Crash Summary

Total Crashes (24-mo)0

Fatal0

Injury0

Tow-Away0

Safety RatingSatisfactory

Driver Inspections

Total1

Out of Service0

OOS Rate0.0%

National Avg5.5%

Below National Average

Vehicle Inspections

Total23

Out of Service1

OOS Rate4.3%

National Avg20.7%

Below National Average

Last FMCSA Review: 02/10/2026 | Rated: 08/09/2023

Safety Trends by Year

Roadside inspections and crashes on file, year over year. The red portion of each inspection bar is the out-of-service share; ▲/▼ compares to the prior year.

Inspections · red = OOS

2023

8 · 3 OOS -

2024

8 · 1 OOS ▼

2025

14 · 0 OOS ▼

2026

1 · 0 OOS =

Crashes

No crashes on record.

Based on FMCSA crash and roadside inspection records (rolling 3-year window). The latest year may be partial.

Out-of-Service Summary Last 24 months

Live FMCSA roadside inspections through Mar 2026, 23 inspections, 1 resulted in out-of-service (4.3% OOS rate).

Vehicle Out-of-Service 3 OOS

Live FMCSA roadside inspection records, refreshed monthly.

Roadside Violations by Safety Category Last 24 months

6 roadside violations across 23 inspections, grouped into FMCSA safety-behavior categories. The shaded portion shows how many were serious enough to result in an out-of-service order.

ViolationsOut-of-service

Vehicle Maintenance 6 violations · 3 OOS

Categories follow FMCSR violation parts (Part 393/396 = Vehicle Maintenance, Part 395 = HOS; "Other" = general/administrative parts such as 390). Raw violation counts and out-of-service results, not FMCSA percentile rankings, which are not published for property carriers.

Inspection Records (31)

Date	State	Level	Location	Violations	OOS	Vehicle Viol	Vehicle OOS	HazMat
03/26/2026	CA	Terminal (Level V)	SOUTH SAN FRANCISCO	0	0	0	0	-	▲Detail
08/20/2025	CA	Terminal (Level V)	BURLINGAME	0	0	0	0	-	▲Detail
08/20/2025	CA	Terminal (Level V)	BURLINGAME	0	0	0	0	-	▲Detail
08/20/2025	CA	Terminal (Level V)	BURLINGAME	0	0	0	0	-	▲Detail
08/20/2025	CA	Terminal (Level V)	BURLINGAME	0	0	0	0	-	▲Detail
08/06/2025	CA	Terminal (Level V)	SOUTH SAN FRANCISCO	0	0	0	0	-	▲Detail
08/06/2025	CA	Terminal (Level V)	SOUTH SAN FRANCISCO	0	0	0	0	-	▲Detail
07/24/2025	CA	Terminal (Level V)	1227 SOUTH LA BREA AVENUE	0	0	0	0	-	▲Detail
05/01/2025	CA	Terminal (Level V)	SOUTH SAN FRANCISCO	0	0	0	0	-	▲Detail
05/01/2025	CA	Terminal (Level V)	SOUTH SAN FRANCISCO	0	0	0	0	-	▲Detail
05/01/2025	CA	Terminal (Level V)	SOUTH SAN FRANCISCO	0	0	0	0	-	▲Detail
03/07/2025	CA	Terminal (Level V)	SOUTH SAN FRANCISCO	0	0	0	0	-	▲Detail
02/11/2025	CA	Terminal (Level V)	BURLINGAME	0	0	0	0	-	▲Detail
02/11/2025	CA	Terminal (Level V)	BURLINGAME	0	0	0	0	-	▲Detail
02/11/2025	CA	Terminal (Level V)	BURLINGAME	0	0	0	0	-	▲Detail
12/31/2024	CA	Terminal (Level V)	BURLINGAME	0	0	0	0	-	▲Detail
12/31/2024	CA	Terminal (Level V)	BURLINGAME	0	0	0	0	-	▲Detail
12/31/2024	CA	Terminal (Level V)	BURLINGAME	0	0	0	0	-	▲Detail
12/31/2024	CA	Terminal (Level V)	BURLINGAME	0	0	0	0	-	▲Detail
12/31/2024	CA	Terminal (Level V)	BURLINGAME	0	0	0	0	-	▲Detail
10/30/2024	CA	Terminal (Level V)	BURLINGAME	3	3	3	3	-	▲Detail
10/30/2024	CA	Terminal (Level V)	BURLINGAME	0	0	0	0	-	▲Detail
09/21/2024	CA	Full (Level I)	YOSEMITE NATIONAL PARK	3	0	3	0	-	▲Detail
11/14/2023	CA	Terminal (Level V)	BURLINGAME	3	0	3	0	-	▲Detail
11/14/2023	CA	Terminal (Level V)	BURLINGAME	1	0	1	0	-	▲Detail
11/14/2023	CA	Terminal (Level V)	BURLINGAME	0	0	0	0	-	▲Detail
08/01/2023	US	Terminal (Level V)	BURLINGAMECA	1	1	0	1	-	▲Detail
08/01/2023	US	Terminal (Level V)	BURLINGAMECA	1	1	0	1	-	▲Detail
08/01/2023	US	Terminal (Level V)	BURLINGAMECA	2	0	0	0	-	▲Detail
08/01/2023	US	Terminal (Level V)	BURLINGAMECA	4	2	0	2	-	▲Detail
08/01/2023	US	Terminal (Level V)	BURLINGAMECA	4	0	0	0	-	▲Detail

Safety Performance Percentiles

FMCSA SMS percentile rankings. Higher percentile = worse performance relative to peers.

Total Inspections23

Vehicle Maintenance 2 viols

Licensing & Insurance

Form	Type	Insurance Company	Policy	Coverage	Effective	Cancel Date	Method
91X	BIPD/Primary	LANCER INSURANCE COMPANY	BA162232	$5,000,000	12/11/2023	11/08/2024	Cancelled
91X	BIPD/Primary	LANCER INSURANCE COMPANY	BA162232	$5,000,000	11/10/2022	01/10/2023	Cancelled
91X	BIPD/Primary	LANCER INSURANCE COMPANY	BA162232	$5,000,000	11/08/2024	03/10/2025	Name Changed
91X	BIPD/Primary	LANCER INSURANCE COMPANY	BA162232	$5,000,000	08/09/2010	02/15/2021	Cancelled
91X	BIPD/Primary	LANCER INSURANCE COMPANY	BA162232	$5,000,000	08/01/2008	08/09/2010	Replaced
91X	BIPD/Primary	NATIONAL INTERSTATE INSURANCE COMPANY	CAR 0132378-00	$5,000,000	08/01/2004	08/01/2008	Replaced
91X	BIPD/Primary	LANCER INSURANCE COMPANY	BA155558	$5,000,000	08/01/2003	08/01/2004	Replaced
91X	BIPD/Primary	RLI INSURANCE COMPANY	RPT 000 2367	$5,000,000	08/01/2002	08/01/2003	Cancelled
91X	BIPD/Primary	LANCER INSURANCE COMPANY	BA132377	$5,000,000	08/01/1997	08/01/2002	Replaced
91X	BIPD/Primary	LANCER INSURANCE COMPANY	BA162232	$5,000,000	02/15/2021	01/31/2022	Cancelled
91X	BIPD/Primary	LANCER INSURANCE COMPANY	BA162232	$5,000,000	01/31/2022	11/10/2022	Cancelled
91X	BIPD/Primary	LANCER INSURANCE COMPANY	BA162232	$5,000,000	01/10/2023	12/11/2023	Cancelled

No active insurance policies.

Docket	Type	Action	Served	Disposition	Disp Date
MC323758	COMMON	INVOLUNTARY REVOCATION	12/14/2022	DISCONTINUED REVOCATION	01/09/2023
MC323758	COMMON	INVOLUNTARY REVOCATION	11/14/2023	DISCONTINUED REVOCATION	11/22/2023
MC323758	COMMON	INVOLUNTARY REVOCATION	10/15/2024	DISCONTINUED REVOCATION	10/28/2024
MC323758	COMMON	INVOLUNTARY REVOCATION	10/14/2022	DISCONTINUED REVOCATION	11/14/2022
MC323758	MOTOR PASSENGER COMMON CARRIER	GRANTED	09/18/1997	REVOKED	03/10/2025
MC323758	MOTOR PASSENGER COMMON CARRIER	REINSTATED	04/22/2025	-	-
MC323758	COMMON	INVOLUNTARY REVOCATION	01/19/2021	DISCONTINUED REVOCATION	02/01/2021
MC323758	COMMON	INVOLUNTARY REVOCATION	01/04/2022	DISCONTINUED REVOCATION	01/11/2022

No revocation records.

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See the full history

Trust Score over time and the complete authority and insurance timeline, not just today.

100/100

Excellent

VERIFIED

Every carrier starts at 100. We subtract points for each missing requirement or risk factor below. Verified means all four core requirements pass.

Score breakdown

100, no deductions

Clean record, the bar stays full at 100.

Verification, 4 core requirements

Active operating authority

FMCSA shows the USDOT registration and authority are active.

Authorized for hire

Holds active for-hire (common or contract) authority.

Active insurance on file

Insurance coverage and carrier are on file with FMCSA.

Safety rating not Unsatisfactory

Satisfactory FMCSA safety rating.

What's lowering this score

Clean record, no deductions. This carrier starts and stays at 100.

How we calculate the Trust Score

Every company starts at 100

We subtract points for each missing requirement or risk factor. Verified means all the core requirements for that company's type pass. Nothing is added back, the score is a deduction model built only on public FMCSA data. No pay-to-play, no opinions.

Requirements differ by company type

Each company is judged fairly on its own FMCSA obligations. Anything that doesn't apply shows as a grey N/A, not required, never a penalty.

Carrier (for-hire)

Operating authority, authorized-for-hire, insurance on file, safety rating.

Broker

Broker authority + $75k surety bond (BMC-84/85). MCS-150 not required (no fleet).

Freight forwarder

FF authority + $75k bond + BOC-3. MCS-150 not required (no trucks).

Private carrier

Active USDOT + MCS-150 + safety. No operating authority / for-hire / insurance filing required (hauls its own goods).

Crashes are scaled, not flat

Crash history is proportional. We don't apply a flat penalty, we scale it to (a) crashes per vehicle in the fleet and (b) the share of those crashes that were fatal. So a big, safe fleet barely moves; a small fleet with many (and fatal) crashes takes a large hit.

0 pts deductedscaled by rate & severityup to −28 pts

Low end

50,000 vehicles + 1 crash → ~0 pts. A huge fleet with very few crashes per vehicle is almost untouched.

High end

5 vehicles + 3 crashes incl. fatal → large deduction (near the −28 cap). Many crashes per truck, fatal-heavy.

Mechanics: deduction is capped at 28 points, weighted roughly 60% on crashes-per-vehicle and 40% on the fatal ratio. Zero crashes = zero deduction. If fleet size is unknown, only crash severity can move the score (conservative).

Out-of-service rate vs. the national average

Driver and vehicle out-of-service rates are measured against the FMCSA national average, not a flat number. A company only takes the deduction when it sits above the national benchmark, for example “Vehicle OOS 37% vs national avg 20.7%”.

Point reference, the full menu

Every factor and exactly how many points it can remove. Knockout factors (they also fail Verification) are marked.

Factor	Points
USDOT / authority not active with FMCSA knockout	−25
Missing operating authority (when required) knockout	−15
No insurance or surety bond on file (when required) knockout	−25
Unsatisfactory safety rating knockout	−30
Conditional safety rating	−12
MCS-150 biennial update overdue (carriers)	−10
Crashes, rate-adjusted (per-vehicle & fatal share)	0 to −28
Driver OOS rate above national average	−5
Vehicle OOS rate above national average	−5
Very new carrier (under 1 year)	−10
Limited operating history (1-3 years)	−6
Moderate operating history (3-5 years)	−3
Operating history unknown	−3
No public phone number	−3
No public email address	−2

All inputs come from public FMCSA records (operating authority, insurance/bond filings, the SAFER/SMS safety profile, crash & inspection reports). If FMCSA updates a record, the score updates with it. For the full deduction table, see the methodology page.

URBAN CHARTERS

Trust Score

Public record

Company Information

Contact Details

Other Companies at This Address

Operating Authorities

Operation Classification

SMS BASIC Scores

Mileage

Drivers

Safety Summary

Insurance

Quick Facts

Safety & Inspection Data

Safety Trends by Year

Out-of-Service Summary Last 24 months

Roadside Violations by Safety Category Last 24 months

Inspection Records (31)

Safety Performance Percentiles

Licensing & Insurance

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