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VALIDATED

CUSTOM COACH OF NEW ENGLAND INC

Trust Score

Excellent Why this score?

Company CheckCUSTOM COACH OF NEW ENGLAND INC · DOT 4164893

19 BARTLETT RD, GORHAM, ME, 04038

DOT# 4164893 MC# 1601042 Gorham, Maine 2 years

CARRIER

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Power Units

Drivers

Crashes (24-Month)

$5,000,000

Insurance

Not Rated

Safety Rating

Inspections

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Deep records on this carrier, only on LoadWrap

SMS BASIC Scores→ Safety & Inspections→ Licensing & Insurance→ Know Your Rights→ VIN Watch & CARB Check→ Get Change Alerts→

Public record

6 events tracked · latest Jul 23, 2026 ↓ Show details ↓

Safety & compliance 5

May 21, 2026
Clean roadside inspection, no violations.
May 21, 2026
Roadside inspection, 1 violation (no OOS).
Mar 24, 2026
Roadside inspection, 1 out-of-service violation.
Mar 24, 2026
Clean roadside inspection, no violations.
May 2, 2025
Crash reported (no fatalities).

Insurance 1

Current
Active insurance on file ($5,000,000).

Public FMCSA record · blue clean · orange change · red risk.

Contact Details

PhoneSign in to view

EmailSign in to view

Physical Address19 BARTLETT RD, GORHAM, ME, 04038

Mailing Address19 BARTLETT RD, GORHAM, ME, 04038

Other Companies at This Address

Address19 BARTLETT RD, GORHAM, ME 04038

Others here

Distinct phones

Active

Company	DOT	Phone	Status
CUSTOM COACH OF NEW ENGLAND INC this company	4164893	Sign in	Active
CUSTOM LIMOUSINE	519142	Sign in	Inactive
ISHERWOOD ENTERPRISES INC	519176	Sign in	Inactive

Note: sharing an address is legal and common (registered agents, virtual offices, business centers). A shared address never reduces the Trust Score.

Operating Authorities

Authority TypeAUTHORIZED FOR HIRE

Carrier OperationA - Interstate

DocketMC1601042

CommonActive

ContractNot Active

BrokerNot Active

Operating2 years

Operation Classification

Authorized For Hire Passenger Carrier

SMS BASIC Scores

FMCSA safety categories, last 24 months. Above Cutoff = FMCSA flags a problem · Below cutoff = within limits · Clean = no violations.

Unsafe Driving

measure 0 · 0 insp with violations

Clean

Hours-of-Service Compliance

measure 0 · 0 insp with violations

Clean

Driver Fitness

measure 0 · 0 insp with violations

Clean

Controlled Substances / Alcohol

measure 0 · 0 insp with violations

Clean

Vehicle Maintenance

measure 3.3 · 14 insp with violations

Below cutoff

Source: FMCSA SMS, updated monthly.

Drivers

Interstate

Intrastate

CDL

Total

Interstate >100mi0

Interstate <100mi0

Intrastate >100mi0

Intrastate <100mi0

Safety Summary

Safety RatingNot Rated

Total Crashes (24-mo)1

Fatal0

Driver OOS0.0% avg 5.5%

Vehicle OOS35.0% avg 20.7%

SmartWay PartnerNo

Insurance

Amount$5,000,000

Type91X

VerifiedFMCSA · 06/16/2026

CompanyLANCER INSURANCE COMPANY

Policy #BA176999

Last checked07/23/2026

Quick Facts

StatusActive

TypeCarrier

Fleet29 units

Drivers32

Operating2 years

MCS-15011/2025

Safety & Inspection Data

Crash Summary

Total Crashes (24-mo)1

Fatal0

Injury0

Tow-Away1

Driver Inspections

Total4

Out of Service0

OOS Rate0.0%

National Avg5.5%

Below National Average

Vehicle Inspections

Total20

Out of Service7

OOS Rate35.0%

National Avg20.7%

Above National Average

Safety Trends by Year

Roadside inspections and crashes on file, year over year. The red portion of each inspection bar is the out-of-service share; ▲/▼ compares to the prior year.

Inspections · red = OOS

2024

5 · 0 OOS -

2025

11 · 6 OOS ▲

2026

8 · 1 OOS ▼

Crashes

2024

0 crashes -

2025

1 crash ▲

2026

0 crashes ▼

Based on FMCSA crash and roadside inspection records (rolling 3-year window). The latest year may be partial.

Out-of-Service Summary Last 24 months

Live FMCSA roadside inspections through May 2026, 19 inspections, 7 resulted in out-of-service (36.8% OOS rate).

Vehicle Out-of-Service 10 OOS

Live FMCSA roadside inspection records, refreshed monthly.

Crash Records (1)

Full crash history on file (all years), newest first. This list may show more than the headline Crashes figure above, because that figure follows the official FMCSA 24-month SMS window used for the Trust Score, older crashes still appear here for transparency.

Date	Location	State	Fatal	Injuries	Tow	Vehicles	Weather	Road	Light
05/02/2025	WORCESTER	MA	0	0	1	2	Clear	Dry	Daylight

Roadside Violations by Safety Category Last 24 months

28 roadside violations across 19 inspections, grouped into FMCSA safety-behavior categories. The shaded portion shows how many were serious enough to result in an out-of-service order.

ViolationsOut-of-service

Vehicle Maintenance 26 violations · 9 OOS

Unsafe Driving 2 violations · 1 OOS

Categories follow FMCSR violation parts (Part 393/396 = Vehicle Maintenance, Part 395 = HOS; "Other" = general/administrative parts such as 390). Raw violation counts and out-of-service results, not FMCSA percentile rankings, which are not published for property carriers.

Inspection Records (24)

Date	State	Level	Location	Violations	OOS	Driver Viol	Vehicle Viol	Vehicle OOS	HazMat
05/21/2026	ME	Terminal (Level V)	ME	0	0	0	0	0	-	▲Detail
05/21/2026	ME	Terminal (Level V)	ME	1	0	0	1	0	-	▲Detail
03/24/2026	ME	Terminal (Level V)	GORHAM	2	1	0	2	1	-	▲Detail
03/24/2026	ME	Terminal (Level V)	GORHAM	0	0	0	0	0	-	▲Detail
03/24/2026	ME	Terminal (Level V)	GORHAM	2	0	0	2	0	-	▲Detail
03/24/2026	ME	Terminal (Level V)	GORHAM	1	0	0	1	0	-	▲Detail
03/24/2026	ME	Terminal (Level V)	GORHAM	2	0	0	2	0	-	▲Detail
03/24/2026	ME	Terminal (Level V)	GORHAM	2	0	0	2	0	-	▲Detail
08/29/2025	NY	Driver-Only (Level III)	NIAGARA FALLS NY	0	0	0	0	0	-	▲Detail
06/26/2025	ME	Terminal (Level V)	GORHAM	1	1	0	1	1	-	▲Detail
06/26/2025	ME	Terminal (Level V)	GORHAM	1	1	0	1	1	-	▲Detail
06/26/2025	ME	Terminal (Level V)	GORHAM	2	0	0	2	0	-	▲Detail
06/26/2025	ME	Terminal (Level V)	GORHAM	3	3	0	3	3	-	▲Detail
06/26/2025	ME	Terminal (Level V)	GORHAM	3	2	0	3	2	-	▲Detail
06/26/2025	ME	Terminal (Level V)	GORHAM	2	0	0	2	0	-	▲Detail
06/26/2025	ME	Terminal (Level V)	GORHAM	3	1	0	3	1	-	▲Detail
06/26/2025	ME	Terminal (Level V)	GORHAM	2	1	0	2	1	-	▲Detail
04/25/2025	VT	Driver-Only (Level III)	RANDOLPH	1	0	1	0	0	-	▲Detail
01/16/2025	VT	Full (Level I)	WATERFORD WELCOME CENTER	0	0	0	0	0	-	▲Detail
05/28/2024	ME	Terminal (Level V)	GORHAM	0	0	0	0	0	-	▲Detail
05/28/2024	ME	Terminal (Level V)	GORHAM	0	0	0	0	0	-	▲Detail
05/28/2024	ME	Terminal (Level V)	GORHAM	1	0	0	1	0	-	▲Detail
05/28/2024	ME	Terminal (Level V)	GORHAM	0	0	0	0	0	-	▲Detail
05/08/2024	ME	Walk-Around (Level II)	YORK - SCALES	0	0	0	0	0	-	▲Detail

Safety Performance Percentiles

FMCSA SMS percentile rankings. Higher percentile = worse performance relative to peers.

Total Inspections21

Vehicle Maintenance 14 viols

Licensing & Insurance

No insurance history records.

No active insurance policies.

Docket	Type	Action	Served	Disposition	Disp Date
MC1601042	MOTOR PASSENGER COMMON CARRIER	GRANTED	01/08/2024	-	-

No revocation records.

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Trust Score over time and the complete authority and insurance timeline, not just today.

88/100

Excellent

VERIFIED

Every carrier starts at 100. We subtract points for each missing requirement or risk factor below. Verified means all four core requirements pass.

Score breakdown, from 100 to 88

Starts at 100−12 totalFinal 88

Limited operating history (1-3 years)−6

Vehicle out-of-service rate above national average−5

Crashes on record (rate-adjusted)−1

Verification, 4 core requirements

Active operating authority

FMCSA shows the USDOT registration and authority are active.

Authorized for hire

Holds active for-hire (common or contract) authority.

Active insurance on file

Insurance coverage and carrier are on file with FMCSA.

Safety rating not Unsatisfactory

No Unsatisfactory rating on file.

What's lowering this score

-6

Limited operating history (1-3 years)

Authority granted about 2 year(s) ago.

-5

Vehicle out-of-service rate above national average

Vehicle OOS 35% vs national avg 20.72%.

-1

Crashes on record (rate-adjusted)

Crash rate: 1 crash(es) across 29 vehicles (~0.03 per vehicle); none fatal. Scaled to fleet size and fatal severity.

Where this company lands, risk scales

Crash history (rate-adjusted)−1 of 28

0 pts · low risk−28 pts · high risk

Crash rate: 1 crash(es) across 29 vehicles (~0.03 per vehicle); none fatal. Scaled to fleet size and fatal severity.

Vehicle out-of-service rate−5 of 5

0 pts · low risk−5 pts · high risk

Vehicle OOS 35% vs national avg 20.72%.

How we calculate the Trust Score

Every company starts at 100

We subtract points for each missing requirement or risk factor. Verified means all the core requirements for that company's type pass. Nothing is added back, the score is a deduction model built only on public FMCSA data. No pay-to-play, no opinions.

Requirements differ by company type

Each company is judged fairly on its own FMCSA obligations. Anything that doesn't apply shows as a grey N/A, not required, never a penalty.

Carrier (for-hire)

Operating authority, authorized-for-hire, insurance on file, safety rating.

Broker

Broker authority + $75k surety bond (BMC-84/85). MCS-150 not required (no fleet).

Freight forwarder

FF authority + $75k bond + BOC-3. MCS-150 not required (no trucks).

Private carrier

Active USDOT + MCS-150 + safety. No operating authority / for-hire / insurance filing required (hauls its own goods).

Crashes are scaled, not flat

Crash history is proportional. We don't apply a flat penalty, we scale it to (a) crashes per vehicle in the fleet and (b) the share of those crashes that were fatal. So a big, safe fleet barely moves; a small fleet with many (and fatal) crashes takes a large hit.

0 pts deductedscaled by rate & severityup to −28 pts

Low end

50,000 vehicles + 1 crash → ~0 pts. A huge fleet with very few crashes per vehicle is almost untouched.

High end

5 vehicles + 3 crashes incl. fatal → large deduction (near the −28 cap). Many crashes per truck, fatal-heavy.

Mechanics: deduction is capped at 28 points, weighted roughly 60% on crashes-per-vehicle and 40% on the fatal ratio. Zero crashes = zero deduction. If fleet size is unknown, only crash severity can move the score (conservative).

Out-of-service rate vs. the national average

Driver and vehicle out-of-service rates are measured against the FMCSA national average, not a flat number. A company only takes the deduction when it sits above the national benchmark, for example “Vehicle OOS 37% vs national avg 20.7%”.

Point reference, the full menu

Every factor and exactly how many points it can remove. Knockout factors (they also fail Verification) are marked.

Factor	Points
USDOT / authority not active with FMCSA knockout	−25
Missing operating authority (when required) knockout	−15
No insurance or surety bond on file (when required) knockout	−25
Unsatisfactory safety rating knockout	−30
Conditional safety rating	−12
MCS-150 biennial update overdue (carriers)	−10
Crashes, rate-adjusted (per-vehicle & fatal share)	0 to −28
Driver OOS rate above national average	−5
Vehicle OOS rate above national average	−5
Very new carrier (under 1 year)	−10
Limited operating history (1-3 years)	−6
Moderate operating history (3-5 years)	−3
Operating history unknown	−3
No public phone number	−3
No public email address	−2

All inputs come from public FMCSA records (operating authority, insurance/bond filings, the SAFER/SMS safety profile, crash & inspection reports). If FMCSA updates a record, the score updates with it. For the full deduction table, see the methodology page.

CUSTOM COACH OF NEW ENGLAND INC

Trust Score

Public record

Company Information

Contact Details

Other Companies at This Address

Operating Authorities

Operation Classification

SMS BASIC Scores

Drivers

Safety Summary

Insurance

Quick Facts

Safety & Inspection Data

Safety Trends by Year

Out-of-Service Summary Last 24 months

Crash Records (1)

Roadside Violations by Safety Category Last 24 months

Inspection Records (24)

Safety Performance Percentiles

Licensing & Insurance

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