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VALIDATED

LOVING HEARTS LLC

Trust Score

Excellent Why this score?

Company CheckLOVING HEARTS LLC · DOT 3815877

DBA: TOUCH OF HEART TRANSPORT

3552 COLLINS BLVD STE B, CHESAPEAKE, VA, 23321

DOT# 3815877 MC# 1378947 Chesapeake, Virginia 3 years

CARRIER

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4

Power Units

3

Drivers

1

Crashes (24-Month)

$1,000,000

Insurance

Not Rated

Safety Rating

0

Inspections

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Deep records on this carrier, only on LoadWrap

SMS BASIC Scores→ Safety & Inspections→ Licensing & Insurance→ Know Your Rights→ VIN Watch & CARB Check→ Get Change Alerts→

Public record

3 events tracked · latest Oct 1, 2025 ↓ Show details ↓

Safety & compliance 2

Oct 1, 2025
DISCONTINUED REVOCATION COMMON.
May 6, 2025
Crash reported (no fatalities).

Insurance 1

Sep 29, 2025
Insurance policy cancelled (AGENCY INSURANCE COMPANY OF MARYLAND, INC).

Public FMCSA record · blue clean · orange change · red risk.

Company Information

Legal NameLOVING HEARTS LLC

DBA NameTOUCH OF HEART TRANSPORT

DOT Number3815877

MC Number1378947

Entity TypeCarrier

Operating StatusA - Active

LocationChesapeake, Virginia

Added02/07/2022

MCS-15009/08/2025

Contact Details

PhoneSign in to view

EmailSign in to view

Physical Address3552 COLLINS BLVD STE B, CHESAPEAKE, VA, 23321

Mailing Address3552 COLLINS BLVD STE B, CHESAPEAKE, VA, 23321

Operating Authorities

Authority TypePRIVATE PROPERTY;AUTHORIZED FOR HIRE;U. S. MAIL

Carrier OperationA - Interstate

DocketMC1378947

CommonActive

ContractNot Active

BrokerNot Active

Operating3 years

Operation Classification

Authorized For HirePrivate (Property)US Mail

SMS BASIC Scores

FMCSA safety categories, last 24 months. Above Cutoff = FMCSA flags a problem · Below cutoff = within limits · Clean = no violations.

Unsafe Driving

measure 0 · 0 insp with violations

Clean

Hours-of-Service Compliance

measure 0 · 0 insp with violations

Clean

Driver Fitness

measure 0 · 0 insp with violations

Clean

Controlled Substances / Alcohol

measure 0 · 0 insp with violations

Clean

Vehicle Maintenance

measure 0 · 0 insp with violations

Clean

Source: FMCSA SMS, updated monthly.

Mileage

Annual Mileage60,000 miles

Mileage Year2025

VMT SourceMCS-150 Form

Drivers

3

Interstate

0

Intrastate

0

CDL

3

Total

Interstate >100mi0

Interstate <100mi0

Intrastate >100mi0

Intrastate <100mi0

Safety Summary

Safety RatingNot Rated

Total Crashes (24-mo)1

Fatal0

Driver OOS0.0% avg 5.5%

Vehicle OOS0.0% avg 20.7%

SmartWay PartnerNo

Insurance

Amount$1,000,000

Type91X

Effective03/20/2026

CompanyAGENCY INSURANCE COMPANY OF MARYLAND, INC

Policy #CA 0059310

Last checked09/09/2026

Quick Facts

StatusActive

TypeCarrier

Fleet4 units

Drivers3

Mileage60,000 mi

Operating3 years

MCS-15009/2025

Safety & Inspection Data

Crash Summary

Total Crashes (24-mo)1

Fatal0

Injury0

Tow-Away1

Driver Inspections

Total0

Out of Service0

OOS Rate0.0%

National Avg5.5%

Vehicle Inspections

Total0

Out of Service0

OOS Rate0.0%

National Avg20.7%

Safety Trends by Year

Roadside inspections and crashes on file, year over year. The red portion of each inspection bar is the out-of-service share; ▲/▼ compares to the prior year.

Inspections · red = OOS

No roadside inspections on record.

Crashes

2025

1 crash -

Based on FMCSA crash and roadside inspection records (rolling 3-year window). The latest year may be partial.

Crash Records (1)

Full crash history on file (all years), newest first. This list may show more than the headline Crashes figure above, because that figure follows the official FMCSA 24-month SMS window used for the Trust Score, older crashes still appear here for transparency.

Date	Location	State	Fatal	Injuries	Tow	Vehicles	Weather	Road	Light
05/06/2025	NEWPORT NEWS	VA	0	0	1	3	Clear	Dry	Daylight

Licensing & Insurance

Form	Type	Insurance Company	Policy	Coverage	Effective	Cancel Date	Method
91X	BIPD/Primary	AGENCY INSURANCE COMPANY OF MARYLAND, INC	CA 0059310	$1,000,000	07/20/2025	09/29/2025	Cancelled
91X	BIPD/Primary	PROGRESSIVE NORTHERN INSURANCE COMPANY	CA984139647	$750,000	07/20/2024	07/20/2025	Replaced
91X	BIPD/Primary	PROGRESSIVE NORTHERN INSURANCE COMPANY	CA984139647	$750,000	07/20/2024	08/25/2025	Cancelled
91X	BIPD/Primary	AGENCY INSURANCE COMPANY OF MARYLAND, INC	CA 0040493	$1,000,000	07/20/2023	07/20/2024	Replaced
91X	BIPD/Primary	AGENCY INSURANCE COMPANY OF MARYLAND, INC	CA 0040493	$1,000,000	07/20/2023	08/17/2024	Cancelled
91X	BIPD/Primary	EVERSPAN INDEMNITY INSURANCE COMPANY	CW1EII-787164-01	$1,000,000	04/24/2023	07/20/2023	Replaced
91X	BIPD/Primary	PROGRESSIVE NORTHERN INSURANCE COMPANY	CA00439693	$300,000	01/11/2023	04/24/2023	Replaced

No active insurance policies.

Docket	Type	Action	Served	Disposition	Disp Date
MC1378947	COMMON	INVOLUNTARY REVOCATION	09/02/2025	DISCONTINUED REVOCATION	10/01/2025
MC1378947	MOTOR PROPERTY COMMON CARRIER	GRANTED	01/19/2023	-	-

No revocation records.

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93/100

Excellent

VERIFIED

Every carrier starts at 100. We subtract points for each missing requirement or risk factor below. Verified means all four core requirements pass.

Score breakdown, from 100 to 93

93

Starts at 100−7 totalFinal 93

Crashes on record (rate-adjusted)−4

Moderate operating history (3-5 years)−3

Verification, 4 core requirements

Active operating authority

FMCSA shows the USDOT registration and authority are active.

Authorized for hire

Holds active for-hire (common or contract) authority.

Active insurance on file

Insurance coverage and carrier are on file with FMCSA.

Safety rating not Unsatisfactory

No Unsatisfactory rating on file.

What's lowering this score

-4

Crashes on record (rate-adjusted)

Crash rate: 1 crash(es) across 4 vehicles (~0.25 per vehicle); none fatal. Scaled to fleet size and fatal severity.

-3

Moderate operating history (3-5 years)

Authority granted about 3 years ago.

Where this company lands, risk scales

Crash history (rate-adjusted)−4 of 28

0 pts · low risk−28 pts · high risk

Crash rate: 1 crash(es) across 4 vehicles (~0.25 per vehicle); none fatal. Scaled to fleet size and fatal severity.

How we calculate the Trust Score

Every company starts at 100

We subtract points for each missing requirement or risk factor. Verified means all the core requirements for that company's type pass. Nothing is added back, the score is a deduction model built only on public FMCSA data. No pay-to-play, no opinions.

Requirements differ by company type

Each company is judged fairly on its own FMCSA obligations. Anything that doesn't apply shows as a grey N/A, not required, never a penalty.

Carrier (for-hire)

Operating authority, authorized-for-hire, insurance on file, safety rating.

Broker

Broker authority + $75k surety bond (BMC-84/85). MCS-150 not required (no fleet).

Freight forwarder

FF authority + $75k bond + BOC-3. MCS-150 not required (no trucks).

Private carrier

Active USDOT + MCS-150 + safety. No operating authority / for-hire / insurance filing required (hauls its own goods).

Crashes are scaled, not flat

Crash history is proportional. We don't apply a flat penalty, we scale it to (a) crashes per vehicle in the fleet and (b) the share of those crashes that were fatal. So a big, safe fleet barely moves; a small fleet with many (and fatal) crashes takes a large hit.

0 pts deductedscaled by rate & severityup to −28 pts

Low end

50,000 vehicles + 1 crash → ~0 pts. A huge fleet with very few crashes per vehicle is almost untouched.

High end

5 vehicles + 3 crashes incl. fatal → large deduction (near the −28 cap). Many crashes per truck, fatal-heavy.

Mechanics: deduction is capped at 28 points, weighted roughly 60% on crashes-per-vehicle and 40% on the fatal ratio. Zero crashes = zero deduction. If fleet size is unknown, only crash severity can move the score (conservative).

Out-of-service rate vs. the national average

Driver and vehicle out-of-service rates are measured against the FMCSA national average, not a flat number. A company only takes the deduction when it sits above the national benchmark, for example “Vehicle OOS 37% vs national avg 20.7%”.

Point reference, the full menu

Every factor and exactly how many points it can remove. Knockout factors (they also fail Verification) are marked.

Factor	Points
USDOT / authority not active with FMCSA knockout	−25
Missing operating authority (when required) knockout	−15
No insurance or surety bond on file (when required) knockout	−25
Unsatisfactory safety rating knockout	−30
Conditional safety rating	−12
MCS-150 biennial update overdue (carriers)	−10
Crashes, rate-adjusted (per-vehicle & fatal share)	0 to −28
Driver OOS rate above national average	−5
Vehicle OOS rate above national average	−5
Very new carrier (under 1 year)	−10
Limited operating history (1-3 years)	−6
Moderate operating history (3-5 years)	−3
Operating history unknown	−3
No public phone number	−3
No public email address	−2

All inputs come from public FMCSA records (operating authority, insurance/bond filings, the SAFER/SMS safety profile, crash & inspection reports). If FMCSA updates a record, the score updates with it. For the full deduction table, see the methodology page.

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