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FRIENDLY HANDS LLC

Trust Score

Good Why this score?

Company CheckFRIENDLY HANDS LLC · DOT 3697660

9144 WHITE ASH DR, OOLTEWAH, TN, 37363

DOT# 3697660 MC# 1292530 Ooltewah, Tennessee 4 years

MOTOR CARRIER

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Power Units

Drivers

Crashes (24-Month)

None on file

Insurance

Conditional

Safety Rating

Inspections

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SMS BASIC Scores→ Safety & Inspections→ Licensing & Insurance→ Know Your Rights→ VIN Watch & CARB Check→ Get Change Alerts→

Public record

3 events tracked · latest Sep 10, 2026 ↓ Show details ↓

Safety & compliance 2

Nov 8, 2024
OUT OF SERVICE MOTOR PROPERTY COMMON CARRIER.
Sep 23, 2024
REVOKED MOTOR PROPERTY COMMON CARRIER.

Insurance 1

Current
No active insurance on file.

Public FMCSA record · blue clean · orange change · red risk.

Contact Details

PhoneSign in to view

EmailSign in to view

Physical Address9144 WHITE ASH DR, OOLTEWAH, TN, 37363

Mailing Address9144 WHITE ASH DR, OOLTEWAH, TN, 37363

Operating Authorities

Authority TypeAUTHORIZED FOR HIRE

Carrier OperationA - Interstate

DocketMC1292530

CommonInactive

ContractNot Active

BrokerNot Active

Operating4 years

Operation Classification

Authorized For Hire

SMS BASIC Scores

FMCSA safety categories, last 24 months. Above Cutoff = FMCSA flags a problem · Below cutoff = within limits · Clean = no violations.

Unsafe Driving

measure 0 · 0 insp with violations

Clean

Hours-of-Service Compliance

measure 0 · 0 insp with violations

Clean

Driver Fitness

measure 0 · 0 insp with violations

Clean

Controlled Substances / Alcohol

measure 0 · 0 insp with violations

Clean

Vehicle Maintenance

measure 10 · 1 insp with violations

Below cutoff

Source: FMCSA SMS, updated monthly.

Mileage

Annual Mileage205,000 miles

Mileage Year2024

VMT SourceMCS-150 Form

Drivers

Interstate

Intrastate

CDL

Total

Interstate >100mi0

Interstate <100mi0

Intrastate >100mi0

Intrastate <100mi0

Safety Summary

Safety RatingConditional

Total Crashes (24-mo)0

Fatal0

Driver OOS0.0% avg 5.5%

Vehicle OOS100.0% avg 20.7%

SmartWay PartnerNo

Last Review05/20/2024

Insurance

AmountNone on file

VerifiedFMCSA · 07/08/2026

Last checked09/10/2026

Quick Facts

StatusActive

TypeMotor Carrier

Fleet3 units

Drivers3

Mileage205,000 mi

Operating4 years

MCS-15007/2024

Safety & Inspection Data

Crash Summary

Total Crashes (24-mo)0

Fatal0

Injury0

Tow-Away0

Safety RatingConditional

Driver Inspections

Total2

Out of Service0

OOS Rate0.0%

National Avg5.5%

Below National Average

Vehicle Inspections

Total1

Out of Service1

OOS Rate100.0%

National Avg20.7%

Above National Average

Last FMCSA Review: 05/20/2024 | Rated: 07/28/2024

Safety Trends by Year

Roadside inspections and crashes on file, year over year. The red portion of each inspection bar is the out-of-service share; ▲/▼ compares to the prior year.

Inspections · red = OOS

2023

4 · 2 OOS -

2024

6 · 4 OOS ▲

Crashes

2023

1 crash -

2024

0 crashes ▼

Based on FMCSA crash and roadside inspection records (rolling 3-year window). The latest year may be partial.

Crash Records (1)

Full crash history on file (all years), newest first. This list may show more than the headline Crashes figure above, because that figure follows the official FMCSA 24-month SMS window used for the Trust Score, older crashes still appear here for transparency.

Date	Location	State	Fatal	Injuries	Tow	Vehicles	Weather	Road	Light
11/18/2023	BRIGHTON	TN	0	2	1	2	Clear	Dry	Dawn

Inspection Records (10)

Date	State	Level	Location	Violations	OOS	Driver Viol	Driver OOS	Vehicle Viol	Vehicle OOS	HazMat
08/02/2024	NC	Driver-Only (Level III)	LUMBERTON WEIGH STATION, I-95,	0	0	0	0	0	0	-	▲Detail
07/31/2024	KY	Walk-Around (Level II)	LONDON	3	1	2	0	1	1	-	▲Detail
04/02/2024	NC	Driver-Only (Level III)	LUMBERTON WEIGH STATION, I-95,	0	0	0	0	0	0	-	▲Detail
03/18/2024	OH	Driver-Only (Level III)	ROADSIDE	2	2	2	2	0	0	-	▲Detail
01/11/2024	WV	Driver-Only (Level III)	SHADY SPRING WV	3	1	0	1	0	0	-	▲Detail
01/11/2024	WV	Driver-Only (Level III)	MEADOW BRIDGE WV	1	1	0	1	0	0	-	▲Detail
12/19/2023	IN	Driver-Only (Level III)	TERRE HAUTE IN	4	1	0	1	0	0	-	▲Detail
12/19/2023	SC	Driver-Only (Level III)	I-85 NB ROADSIDE	5	0	5	0	0	0	-	▲Detail
11/18/2023	TN	Driver-Only (Level III)	S.R. 14 / S.R. 206	1	0	1	0	0	0	-	▲Detail
10/11/2023	VA	Full (Level I)	STEPHENS CITY SCALES SOUTH	15	2	8	0	7	2	-	▲Detail

Safety Performance Percentiles

FMCSA SMS percentile rankings. Higher percentile = worse performance relative to peers.

Total Inspections2

Vehicle Maintenance 1 viols

Out of Service Orders (1)

OOS Date	Reason	Status	Rescind Date
2024-11-08	90 day failure to pay fine	ACTIVE	-

Licensing & Insurance

Form	Type	Insurance Company	Policy	Coverage	Effective	Cancel Date	Method
91X	BIPD/Primary	PRIME INSURANCE COMPANY	SC23090817	$750,000	09/13/2023	05/13/2024	Cancelled
91X	BIPD/Primary	PROGRESSIVE HAWAII INSURANCE CORP	CA952241906	$750,000	09/13/2021	09/13/2023	Replaced
91X	BIPD/Primary	PRIME INSURANCE COMPANY	SC23090817	$750,000	07/23/2024	07/23/2024	Replaced
91X	BIPD/Primary	PRIME INSURANCE COMPANY	SC23090817	$750,000	07/23/2024	09/13/2024	Cancelled
91X	BIPD/Primary	PRIME INSURANCE COMPANY	SC23090817	$750,000	05/13/2024	07/23/2024	Cancelled

No active insurance policies.

Docket	Type	Action	Served	Disposition	Disp Date
MC1292530	MOTOR PROPERTY COMMON CARRIER	GRANTED	09/17/2021	OUT OF SERVICE	11/08/2024
MC1292530	MOTOR PROPERTY COMMON CARRIER	GRANTED	09/17/2021	REVOKED	09/23/2024

No revocation records.

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Trust Score over time and the complete authority and insurance timeline, not just today.

70/100

Good

VERIFIED

Every carrier starts at 100. We subtract points for each missing requirement or risk factor below. Verified means all four core requirements pass.

Score breakdown, from 100 to 70

−12

−10

Starts at 100−30 totalFinal 70

Conditional safety rating−12

MCS-150 update overdue−10

Vehicle out-of-service rate above national average−5

Moderate operating history (3-5 years)−3

Verification, 4 core requirements

Active operating authority

FMCSA shows the USDOT registration and authority are active.

Authorized for hire

Holds active for-hire (common or contract) authority.

Active insurance on file

Active for-hire authority on file, FMCSA requires insurance to keep it active.

Safety rating not Unsatisfactory

Conditional rating (acceptable, but not Unsatisfactory).

What's lowering this score

-12

Conditional safety rating

FMCSA assigned a Conditional safety rating.

-10

MCS-150 update overdue

The required biennial MCS-150 update has not been filed on time (score factor, not a verification failure).

-5

Vehicle out-of-service rate above national average

Vehicle OOS 100% vs national avg 20.72%.

-3

Moderate operating history (3-5 years)

Authority granted about 4 years ago.

Where this company lands, risk scales

Vehicle out-of-service rate−5 of 5

0 pts · low risk−5 pts · high risk

Vehicle OOS 100% vs national avg 20.72%.

How we calculate the Trust Score

Every company starts at 100

We subtract points for each missing requirement or risk factor. Verified means all the core requirements for that company's type pass. Nothing is added back, the score is a deduction model built only on public FMCSA data. No pay-to-play, no opinions.

Requirements differ by company type

Each company is judged fairly on its own FMCSA obligations. Anything that doesn't apply shows as a grey N/A, not required, never a penalty.

Carrier (for-hire)

Operating authority, authorized-for-hire, insurance on file, safety rating.

Broker

Broker authority + $75k surety bond (BMC-84/85). MCS-150 not required (no fleet).

Freight forwarder

FF authority + $75k bond + BOC-3. MCS-150 not required (no trucks).

Private carrier

Active USDOT + MCS-150 + safety. No operating authority / for-hire / insurance filing required (hauls its own goods).

Crashes are scaled, not flat

Crash history is proportional. We don't apply a flat penalty, we scale it to (a) crashes per vehicle in the fleet and (b) the share of those crashes that were fatal. So a big, safe fleet barely moves; a small fleet with many (and fatal) crashes takes a large hit.

0 pts deductedscaled by rate & severityup to −28 pts

Low end

50,000 vehicles + 1 crash → ~0 pts. A huge fleet with very few crashes per vehicle is almost untouched.

High end

5 vehicles + 3 crashes incl. fatal → large deduction (near the −28 cap). Many crashes per truck, fatal-heavy.

Mechanics: deduction is capped at 28 points, weighted roughly 60% on crashes-per-vehicle and 40% on the fatal ratio. Zero crashes = zero deduction. If fleet size is unknown, only crash severity can move the score (conservative).

Out-of-service rate vs. the national average

Driver and vehicle out-of-service rates are measured against the FMCSA national average, not a flat number. A company only takes the deduction when it sits above the national benchmark, for example “Vehicle OOS 37% vs national avg 20.7%”.

Point reference, the full menu

Every factor and exactly how many points it can remove. Knockout factors (they also fail Verification) are marked.

Factor	Points
USDOT / authority not active with FMCSA knockout	−25
Missing operating authority (when required) knockout	−15
No insurance or surety bond on file (when required) knockout	−25
Unsatisfactory safety rating knockout	−30
Conditional safety rating	−12
MCS-150 biennial update overdue (carriers)	−10
Crashes, rate-adjusted (per-vehicle & fatal share)	0 to −28
Driver OOS rate above national average	−5
Vehicle OOS rate above national average	−5
Very new carrier (under 1 year)	−10
Limited operating history (1-3 years)	−6
Moderate operating history (3-5 years)	−3
Operating history unknown	−3
No public phone number	−3
No public email address	−2

All inputs come from public FMCSA records (operating authority, insurance/bond filings, the SAFER/SMS safety profile, crash & inspection reports). If FMCSA updates a record, the score updates with it. For the full deduction table, see the methodology page.

FRIENDLY HANDS LLC

Trust Score

Public record

Company Information

Contact Details

Operating Authorities

Operation Classification

SMS BASIC Scores

Mileage

Drivers

Safety Summary

Insurance

Quick Facts

Safety & Inspection Data

Safety Trends by Year

Crash Records (1)

Inspection Records (10)

Safety Performance Percentiles

Out of Service Orders (1)

Licensing & Insurance

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