Home

Companies

Shared-Address Watch

Trust Score

Validation

For Carriers For Brokers For Shippers For Everyone

LoadBoard Services

Know Your Rights

For Carriers For Brokers For Everyone Regulatory Updates

Why LoadWrap How It Works Security Videos Case Studies About Us IT Services Contact TrustGuard Stories

Driver Hub Register

Advertisement

← Back to Search

VALIDATED

CITIZEN TOURS LLC

Trust Score

Excellent Why this score?

Company CheckCITIZEN TOURS LLC · DOT 1963222

DBA: GRAY LINE TOURS

3594 E LINCOLN STREET, TUCSON, AZ, 85714

DOT# 1963222 MC# 695852 Tucson, Arizona 16 years

CARRIER

★★★★★ Ratings & reviews

Save to favorites Watch, alerts on changes Write a review Add a private note Download PDF report

Create free account →

Free • 30 seconds • Already a member? Log in

40

Power Units

43

Drivers

2

Crashes (24-Month)

$5,000,000

Insurance

Satisfactory

Safety Rating

2

Inspections

Is this your company? Claim your profile →

Just researching? Create a free account →

Deep records on this carrier, only on LoadWrap

SMS BASIC Scores→ Safety & Inspections→ Licensing & Insurance→ Know Your Rights→ VIN Watch & CARB Check→ Get Change Alerts→

Public record

8 events tracked · latest Sep 8, 2026 ↓ Show details ↓

Safety & compliance 7

Apr 1, 2026
Clean roadside inspection, no violations.
Apr 1, 2026
Clean roadside inspection, no violations.
Apr 1, 2026
Clean roadside inspection, no violations.
Mar 27, 2026
Crash reported (no fatalities).
Mar 10, 2026
Crash reported (no fatalities).
Oct 9, 2025
Clean roadside inspection, no violations.
Mar 18, 2025
DISCONTINUED REVOCATION COMMON.

Insurance 1

Current
Active insurance on file ($5,000,000).

Public FMCSA record · blue clean · orange change · red risk.

Company Information

Legal NameCITIZEN TOURS LLC

DBA NameGRAY LINE TOURS

DOT Number1963222

MC Number695852

Entity TypeCarrier

Operating StatusA - Active

LocationTucson, Arizona

Added11/04/2009

MCS-15005/08/2026

Contact Details

PhoneSign in to view

EmailSign in to view

Physical Address3594 E LINCOLN STREET, TUCSON, AZ, 85714

Mailing Address24234 N 82ND LANE, PEORIA, AZ, 85383

Operating Authorities

Authority TypeAUTHORIZED FOR HIRE

Carrier OperationA - Interstate

DocketMC695852

CommonActive

ContractNot Active

BrokerNot Active

Operating16 years

Operation Classification

Authorized For Hire Passenger Carrier

SMS BASIC Scores

FMCSA safety categories, last 24 months. Above Cutoff = FMCSA flags a problem · Below cutoff = within limits · Clean = no violations.

Unsafe Driving

measure 0 · 0 insp with violations

Clean

Hours-of-Service Compliance

measure 0 · 0 insp with violations

Clean

Driver Fitness

measure 0 · 0 insp with violations

Clean

Controlled Substances / Alcohol

measure 0 · 0 insp with violations

Clean

Vehicle Maintenance

measure 0 · 0 insp with violations

Clean

Source: FMCSA SMS, updated monthly.

Mileage

Annual Mileage599,319 miles

Mileage Year2023

VMT SourceMCS-150 Form

Drivers

43

Interstate

0

Intrastate

0

CDL

43

Total

Interstate >100mi0

Interstate <100mi0

Intrastate >100mi0

Intrastate <100mi0

Safety Summary

Safety RatingSatisfactory

Total Crashes (24-mo)2

Fatal0

Driver OOS0.0% avg 5.5%

Vehicle OOS0.0% avg 20.7%

SmartWay PartnerNo

Last Review05/05/2026

Insurance

Amount$5,000,000

Type91X

VerifiedFMCSA · 07/07/2026

CompanyLANCER INSURANCE COMPANY

Policy #BA176587

Last checked09/08/2026

Quick Facts

StatusActive

TypeCarrier

Fleet40 units

Drivers43

Mileage599,319 mi

Operating16 years

MCS-15005/2026

Safety & Inspection Data

Crash Summary

Total Crashes (24-mo)2

Fatal0

Injury1

Tow-Away1

Safety RatingSatisfactory

Driver Inspections

Total1

Out of Service0

OOS Rate0.0%

National Avg5.5%

Below National Average

Vehicle Inspections

Total1

Out of Service0

OOS Rate0.0%

National Avg20.7%

Below National Average

Last FMCSA Review: 05/05/2026 | Rated: 05/06/2026

Safety Trends by Year

Roadside inspections and crashes on file, year over year. The red portion of each inspection bar is the out-of-service share; ▲/▼ compares to the prior year.

Inspections · red = OOS

2023

1 · 0 OOS -

2024

4 · 1 OOS ▲

2025

1 · 0 OOS ▼

2026

3 · 0 OOS =

Crashes

2023

0 crashes -

2024

0 crashes =

2025

0 crashes =

2026

2 crashes ▲

Based on FMCSA crash and roadside inspection records (rolling 3-year window). The latest year may be partial.

Out-of-Service Summary Last 24 months

Live FMCSA roadside inspections through Apr 2026, 4 inspections, 0 resulted in out-of-service (0% OOS rate).

Clean, no out-of-service violations in the last 24 months.

Live FMCSA roadside inspection records, refreshed monthly.

Crash Records (2)

Full crash history on file (all years), newest first. This list may show more than the headline Crashes figure above, because that figure follows the official FMCSA 24-month SMS window used for the Trust Score, older crashes still appear here for transparency.

Date	Location	State	Fatal	Injuries	Tow	Vehicles	Weather	Road	Light
03/27/2026	PHOENIX	AZ	0	2	1	2	Clear	Dry	Daylight
03/10/2026	SUPERIOR	AZ	0	0	1	1	Severe Crosswinds	Dry	Daylight

Inspection Records (9)

Date	State	Level	Location	Violations	OOS	Driver Viol	Driver OOS	Vehicle Viol	Vehicle OOS	HazMat
04/01/2026	US	Terminal (Level V)	TUCSON AZ	0	0	0	0	0	0	-	▲Detail
04/01/2026	US	Terminal (Level V)	TUCSON AZ	0	0	0	0	0	0	-	▲Detail
04/01/2026	US	Terminal (Level V)	TUCSON AZ	0	0	0	0	0	0	-	▲Detail
10/09/2025	NM	Walk-Around (Level II)	OFF ROADWAY NETWORK AT: LAT 35	0	0	0	0	0	0	-	▲Detail
05/19/2024	CA	Full (Level I)	300 W. KATELLA AVE / ANAHEIM	0	0	0	0	0	0	-	▲Detail
04/25/2024	CA	Walk-Around (Level II)	EMPIRE POLO CLUB, INDIO	1	1	1	1	0	0	-	▲Detail
02/19/2024	US	Driver-Only (Level III)	NOGALES AZ	1	0	0	0	0	0	-	▲Detail
02/16/2024	AZ	Driver-Only (Level III)	TUCSON AZ	1	0	0	0	0	0	-	▲Detail
11/21/2023	AZ	Driver-Only (Level III)	I-19 KM95 SB	1	0	1	0	0	0	-	▲Detail

Safety Performance Percentiles

FMCSA SMS percentile rankings. Higher percentile = worse performance relative to peers.

Total Inspections4

Licensing & Insurance

Form	Type	Insurance Company	Policy	Coverage	Effective	Cancel Date	Method
91X	BIPD/Primary	LANCER INSURANCE COMPANY	BA157162	$5,000,000	11/19/2009	07/16/2023	Replaced
91X	BIPD/Primary	LANCER INSURANCE COMPANY	BA176587	$5,000,000	07/16/2023	03/27/2024	Cancelled
91X	BIPD/Primary	LANCER INSURANCE COMPANY	BA176587	$5,000,000	03/27/2024	03/17/2025	Cancelled

No active insurance policies.

Docket	Type	Action	Served	Disposition	Disp Date
MC695852	MOTOR PASSENGER COMMON CARRIER	GRANTED	04/02/2010	-	-
MC695852	COMMON	INVOLUNTARY REVOCATION	02/18/2025	DISCONTINUED REVOCATION	03/18/2025

No revocation records.

Stay ahead of changes

You are checking CITIZEN TOURS LLC today. We can keep watching them for you.

Authority gets revoked, insurance lapses, and a company that looks clean today can change overnight. Create an account, add this company to your list,
and the moment their authority, insurance, safety or contact details change, you see it on your dashboard, or get it by email with Pro.

Add them to your list

Keep this company and every partner you vet in one place you can come back to.

Get a change alert

The moment authority, insurance or safety status moves, you hear about it first.

See the full history

Trust Score over time and the complete authority and insurance timeline, not just today.

Register Log in

99/100

Excellent

VERIFIED

Every carrier starts at 100. We subtract points for each missing requirement or risk factor below. Verified means all four core requirements pass.

Score breakdown, from 100 to 99

99

Starts at 100−1 totalFinal 99

Crashes on record (rate-adjusted)−1

Verification, 4 core requirements

Active operating authority

FMCSA shows the USDOT registration and authority are active.

Authorized for hire

Holds active for-hire (common or contract) authority.

Active insurance on file

Insurance coverage and carrier are on file with FMCSA.

Safety rating not Unsatisfactory

Satisfactory FMCSA safety rating.

What's lowering this score

-1

Crashes on record (rate-adjusted)

Crash rate: 2 crash(es) across 40 vehicles (~0.05 per vehicle); none fatal. Scaled to fleet size and fatal severity.

Where this company lands, risk scales

Crash history (rate-adjusted)−1 of 28

0 pts · low risk−28 pts · high risk

Crash rate: 2 crash(es) across 40 vehicles (~0.05 per vehicle); none fatal. Scaled to fleet size and fatal severity.

How we calculate the Trust Score

Every company starts at 100

We subtract points for each missing requirement or risk factor. Verified means all the core requirements for that company's type pass. Nothing is added back, the score is a deduction model built only on public FMCSA data. No pay-to-play, no opinions.

Requirements differ by company type

Each company is judged fairly on its own FMCSA obligations. Anything that doesn't apply shows as a grey N/A, not required, never a penalty.

Carrier (for-hire)

Operating authority, authorized-for-hire, insurance on file, safety rating.

Broker

Broker authority + $75k surety bond (BMC-84/85). MCS-150 not required (no fleet).

Freight forwarder

FF authority + $75k bond + BOC-3. MCS-150 not required (no trucks).

Private carrier

Active USDOT + MCS-150 + safety. No operating authority / for-hire / insurance filing required (hauls its own goods).

Crashes are scaled, not flat

Crash history is proportional. We don't apply a flat penalty, we scale it to (a) crashes per vehicle in the fleet and (b) the share of those crashes that were fatal. So a big, safe fleet barely moves; a small fleet with many (and fatal) crashes takes a large hit.

0 pts deductedscaled by rate & severityup to −28 pts

Low end

50,000 vehicles + 1 crash → ~0 pts. A huge fleet with very few crashes per vehicle is almost untouched.

High end

5 vehicles + 3 crashes incl. fatal → large deduction (near the −28 cap). Many crashes per truck, fatal-heavy.

Mechanics: deduction is capped at 28 points, weighted roughly 60% on crashes-per-vehicle and 40% on the fatal ratio. Zero crashes = zero deduction. If fleet size is unknown, only crash severity can move the score (conservative).

Out-of-service rate vs. the national average

Driver and vehicle out-of-service rates are measured against the FMCSA national average, not a flat number. A company only takes the deduction when it sits above the national benchmark, for example “Vehicle OOS 37% vs national avg 20.7%”.

Point reference, the full menu

Every factor and exactly how many points it can remove. Knockout factors (they also fail Verification) are marked.

Factor	Points
USDOT / authority not active with FMCSA knockout	−25
Missing operating authority (when required) knockout	−15
No insurance or surety bond on file (when required) knockout	−25
Unsatisfactory safety rating knockout	−30
Conditional safety rating	−12
MCS-150 biennial update overdue (carriers)	−10
Crashes, rate-adjusted (per-vehicle & fatal share)	0 to −28
Driver OOS rate above national average	−5
Vehicle OOS rate above national average	−5
Very new carrier (under 1 year)	−10
Limited operating history (1-3 years)	−6
Moderate operating history (3-5 years)	−3
Operating history unknown	−3
No public phone number	−3
No public email address	−2

All inputs come from public FMCSA records (operating authority, insurance/bond filings, the SAFER/SMS safety profile, crash & inspection reports). If FMCSA updates a record, the score updates with it. For the full deduction table, see the methodology page.

Advertisement