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NOT VALIDATED

CUSTOMER SERVICE INTERNATIONAL INC

Trust Score

Fair Why this score?

Company CheckCUSTOMER SERVICE INTERNATIONAL INC · DOT 1545728

923 N CENTER STREET, JOLIET, IL, 60435

DOT# 1545728 MC# 744240 Joliet, Illinois 15 years

MOTOR CARRIER

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1

Power Units

2

Drivers

0

Crashes (24-Month)

Not reported

Insurance

Not Rated

Safety Rating

0

Inspections

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Company Information

Legal NameCUSTOMER SERVICE INTERNATIONAL INC

DOT Number1545728

MC Number744240

Entity TypeMotor Carrier

Operating StatusA - Active

LocationJoliet, Illinois

Added08/23/2006

MCS-15004/13/2011

Contact Details

PhoneSign in to view

EmailSign in to view

Physical Address923 N CENTER STREET, JOLIET, IL, 60435

Mailing AddressP O BOX 2693, JOLIET, IL, 60435

Operating Authorities

Authority TypePRIVATE PROPERTY;AUTHORIZED FOR HIRE

Carrier OperationC - Intrastate (Non-Hazmat)

DocketMC744240

CommonInactive

ContractInactive

BrokerNot Active

Operating15 years

Operation Classification

Authorized For HirePrivate (Property)

SMS BASIC Scores

FMCSA safety categories, last 24 months. Above Cutoff = FMCSA flags a problem · Below cutoff = within limits · Clean = no violations.

Unsafe Driving

measure 0 · 0 insp with violations

Clean

Hours-of-Service Compliance

measure 0 · 0 insp with violations

Clean

Driver Fitness

measure 0 · 0 insp with violations

Clean

Controlled Substances / Alcohol

measure 0 · 0 insp with violations

Clean

Vehicle Maintenance

measure 0 · 0 insp with violations

Clean

Source: FMCSA SMS, updated monthly.

Drivers

2

Interstate

0

Intrastate

0

CDL

2

Total

Interstate >100mi0

Interstate <100mi0

Intrastate >100mi0

Intrastate <100mi0

Safety Summary

Safety RatingNot Rated

Total Crashes (24-mo)0

Fatal0

Driver OOS0.0% avg 5.5%

Vehicle OOS0.0% avg 20.7%

SmartWay PartnerNo

Quick Facts

StatusActive

TypeMotor Carrier

Fleet1 units

Drivers2

Operating15 years

MCS-15004/2011

Safety & Inspection Data

Crash Summary

Total Crashes (24-mo)0

Fatal0

Injury0

Tow-Away0

Driver Inspections

Total0

Out of Service0

OOS Rate0.0%

National Avg5.5%

Vehicle Inspections

Total0

Out of Service0

OOS Rate0.0%

National Avg20.7%

Licensing & Insurance

Form	Type	Insurance Company	Policy	Coverage	Effective	Cancel Date	Method
91X	BIPD/Primary	NORTHLAND INSURANCE COMPANY	WN078254	$750,000	09/18/2012	10/11/2013	Cancelled
91X	BIPD/Primary	NORTHLAND INSURANCE COMPANY	WN046326	$750,000	04/15/2011	09/18/2012	Cancelled

No active insurance policies.

Docket	Type	Action	Served	Disposition	Disp Date
MC744240	COMMON	INVOLUNTARY REVOCATION	08/22/2012	DISCONTINUED REVOCATION	08/30/2012
MC744240	CONTRACT	INVOLUNTARY REVOCATION	08/22/2012	DISCONTINUED REVOCATION	08/30/2012
MC744240	MOTOR PROPERTY COMMON CARRIER	GRANTED	04/22/2011	REVOKED	10/21/2013
MC744240	MOTOR PROPERTY CONTRACT CARRIER	GRANTED	04/22/2011	REVOKED	10/21/2013

No revocation records.

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48/100

Fair

NOT VERIFIED

Every carrier starts at 100. We subtract points for each missing requirement or risk factor below. Verified means all four core requirements pass.

Score breakdown, from 100 to 48

48

−25

−15

−10

Starts at 100−52 totalFinal 48

No insurance or bond on file−25

No active operating authority−15

MCS-150 update overdue−10

No email address on file−2

Verification, 4 core requirements

Active operating authority

FMCSA shows the USDOT registration and authority are active.

Authorized for hire

No active for-hire or broker authority on file.

Active insurance on file

No active insurance / coverage amount on file.

Safety rating not Unsatisfactory

No Unsatisfactory rating on file.

What's lowering this score

-25

No insurance or bond on file FAILS VERIFICATION

No active insurance or surety bond is recorded with FMCSA, and no active authority that would require it.

-15

No active operating authority FAILS VERIFICATION

No active for-hire (common/contract) or broker authority on file.

-10

MCS-150 update overdue

The required biennial MCS-150 update has not been filed on time (score factor, not a verification failure).

-2

No email address on file

No public email address on record.

How we calculate the Trust Score

Every company starts at 100

We subtract points for each missing requirement or risk factor. Verified means all the core requirements for that company's type pass. Nothing is added back, the score is a deduction model built only on public FMCSA data. No pay-to-play, no opinions.

Requirements differ by company type

Each company is judged fairly on its own FMCSA obligations. Anything that doesn't apply shows as a grey N/A, not required, never a penalty.

Carrier (for-hire)

Operating authority, authorized-for-hire, insurance on file, safety rating.

Broker

Broker authority + $75k surety bond (BMC-84/85). MCS-150 not required (no fleet).

Freight forwarder

FF authority + $75k bond + BOC-3. MCS-150 not required (no trucks).

Private carrier

Active USDOT + MCS-150 + safety. No operating authority / for-hire / insurance filing required (hauls its own goods).

Crashes are scaled, not flat

Crash history is proportional. We don't apply a flat penalty, we scale it to (a) crashes per vehicle in the fleet and (b) the share of those crashes that were fatal. So a big, safe fleet barely moves; a small fleet with many (and fatal) crashes takes a large hit.

0 pts deductedscaled by rate & severityup to −28 pts

Low end

50,000 vehicles + 1 crash → ~0 pts. A huge fleet with very few crashes per vehicle is almost untouched.

High end

5 vehicles + 3 crashes incl. fatal → large deduction (near the −28 cap). Many crashes per truck, fatal-heavy.

Mechanics: deduction is capped at 28 points, weighted roughly 60% on crashes-per-vehicle and 40% on the fatal ratio. Zero crashes = zero deduction. If fleet size is unknown, only crash severity can move the score (conservative).

Out-of-service rate vs. the national average

Driver and vehicle out-of-service rates are measured against the FMCSA national average, not a flat number. A company only takes the deduction when it sits above the national benchmark, for example “Vehicle OOS 37% vs national avg 20.7%”.

Point reference, the full menu

Every factor and exactly how many points it can remove. Knockout factors (they also fail Verification) are marked.

Factor	Points
USDOT / authority not active with FMCSA knockout	−25
Missing operating authority (when required) knockout	−15
No insurance or surety bond on file (when required) knockout	−25
Unsatisfactory safety rating knockout	−30
Conditional safety rating	−12
MCS-150 biennial update overdue (carriers)	−10
Crashes, rate-adjusted (per-vehicle & fatal share)	0 to −28
Driver OOS rate above national average	−5
Vehicle OOS rate above national average	−5
Very new carrier (under 1 year)	−10
Limited operating history (1-3 years)	−6
Moderate operating history (3-5 years)	−3
Operating history unknown	−3
No public phone number	−3
No public email address	−2

All inputs come from public FMCSA records (operating authority, insurance/bond filings, the SAFER/SMS safety profile, crash & inspection reports). If FMCSA updates a record, the score updates with it. For the full deduction table, see the methodology page.

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