The industry, in its own words

This is not one carrier. This is the industry talking.

Public reviews, public complaints, trade-press reporting, and forum posts from working carriers and owner-operators. We did not write any of it. We are collecting what is already out in the open.

The Better Business Bureau record.

Highway lists itself as a BBB Accredited Business with an A+ BBB rating. Its customers tell a different story. As recorded in 2026, customer reviews averaged about 1.23 out of 5, and the profile carried 93 complaints over three years. The BBB profile is currently marked under review.

Highway App, Inc. on the Better Business Bureau. The profile lists Highway's own management, including the Chief Operating Officer, alongside customer reviews. Public source, bbb.org, recorded 2026.

The complaints describe a pattern. Carriers report being flagged, then being unable to get it fixed or explained:

"After several days of waiting, Highway responded by stating that the matter was with the broker and not their responsibility. However, despite this response, the warning notification ... remains active and visible to brokers."BBB complaint, 2026

"I am filing a formal complaint against Highway regarding actions that have interfered with my business operations and potentially placed my company in a position of regulatory and insurance non-compliance."BBB review, 2026

There it is again: Highway says the decision is the broker's, while Highway's own flag stays live on the carrier's profile for every broker to see.

What the trade press found.

Overdrive, a leading trucking publication, surveyed owner-operators about carrier vetting. The results were not close. In one survey only a small fraction felt vetting services were helping brokers catch bad actors, and a clear majority said vetting had done nothing good for the industry. A later reader survey found roughly 96 percent of owner-operators saw no benefit to themselves from carrier vetting at all.

Overdrive also reported named owner-operators who said Highway cost them work. One owner-operator with a pre-2000 engine, which is exempt from the ELD mandate, said a broker told him that "per Highway's broker regulations" he was disqualified for having no ELD, even though his truck legally did not require one. Another, a former Marine, refused to connect his ELD over security concerns and said he lost freight for it.

The contradiction carriers keep pointing out.

The most common theme in the public comments is simple: carriers who worked for years were suddenly declared not good enough after Highway changed a policy, not after they did anything wrong.

"Explain how we were verified legitimate carriers last year or last month and after they changed a policy, we are no longer legitimate carriers?"Public comment, Overdrive, 2025

"Highway demanded we send in pictures of every driver's driver licenses ... But in your article here, Highway states they don't collect driver information."Public comment, Overdrive, 2025

Carriers running a major, well-known ELD brand reported being blocked simply because Highway does not approve that provider, then having to send title, registration, and license photos to get past a broker they had hauled for repeatedly.

Carriers, in their own words.

Public posts from working carriers on industry forums:

"Two more loads lost because of HIGHWAY today. We have been verified since February and suddenly today we have to rescan our DL and Mugshot."TheTruckersReport forum
"Suddenly over half of the brokers in my Highway account are Access Denied due to a Failed Assessment by Highway."TruckingOffice
"This is practically a persecution of the integrity and privacy of all truckers. If you are not integrated into Highway they will not give you loads."TruckingOffice
"They also cancelled loads on us because of highway. I told them show me a proof. Not a word from them."TruckingOffice
"I should never have to produce a registration, title or driver's DL just to be able to haul a load."TruckingOffice

The associations are watching too.

The Owner-Operator Independent Drivers Association (OOIDA), the largest national association representing small-business truckers, has publicly warned that carrier-vetting programs are blackballing motor carriers on hearsay.

One angry carrier is a complaint. Ninety-three complaints, a 1.23 rating, a 96 percent no-benefit survey, named owner-operators in the trade press, and a national association raising the alarm is a pattern.

Sources

Better Business Bureau (bbb.org), Highway App, Inc. profile, complaints and reviews, recorded 2026 · Overdrive (overdriveonline.com), surveys, reporting, and reader comments · TheTruckersReport (thetruckersreport.com) · TruckingOffice (truckingoffice.com) · Owner-Operator Independent Drivers Association, OOIDA (landline.media). All quotations are from public posts and publications.