Their reply, in full

We asked Highway plain questions. Here is what came back.

A carrier put six straightforward questions to Highway in writing. This is Highway's own reply, word for word, and a side-by-side look at where Highway's public answers do not match its own policy, emails, and recorded calls. We have only hidden who sent the questions. Nothing else is changed.

The six questions a carrier put to Highway, in writing.

Plain, specific, answerable questions, sent to Highway's own support and ELD addresses:

What are the exact criteria for an "Access Disabled" classification?
Which brokers have disabled access, and on what dates?
What specific Highway policy or contract term was allegedly violated?
What is the procedure to appeal, contest, or fix the status?
Is an ELD connection a precondition to haul, given the federal exemption at 49 CFR 395.8 and the commercial-vehicle definition at 49 CFR 390.5?
Which of Highway's own contradictory verbal explanations, given on two recorded calls, is the correct one?

Highway's reply, word for word.

From: Highway <[email protected]>, signed "Theresa from Highway"
To: a carrier (identity hidden)
Subject: Re: Carrier Profile Access Issue, Formal Written Inquiry

"Hi there, Thank you for reaching out! In light of the Supreme Court's recent Montgomery v. Caribe Transport II, LLC decision, brokers are seeking greater transparency regarding motor truck carriers. It is becoming increasingly essential for brokers to confirm that the carrier assigned to a load is the one actually performing the pickup. At Highway, our goal is to foster reliable and secure partnerships between carriers and brokers. Utilizing telematics and ELD data allows us to validate your equipment and enhance network-wide trust. We strive to simplify this transition as more brokers mandate ELD connectivity for network access. Beyond meeting these new requirements, connecting your ELD to Highway provides strategic advantages, such as entry to the TFX Load Board and improved profile visibility for brokers searching for dependable partners. For a detailed overview of how Highway utilizes your ELD data, you can review this article. Our team is available to assist you with the connection process, please reach out if you need any support!"

What the reply did, and did not, do.

Six specific questions were asked. Not one was answered. There is no criteria, no broker list, no policy citation, no appeal procedure, and no answer on the exemption. What came back is marketing, routed through an automated support system that opened with "Hi there." But in the middle of that marketing, Highway put two things in writing that contradict what it says in public.

What Highway says publicly

"Highway does not require ELD integration to haul a load. Brokers set their own policies."Highway, quoted by Overdrive, March 2025

What Highway wrote in this reply

"We strive to simplify this transition as more brokers mandate ELD connectivity for network access," and connecting your ELD gives "entry to the TFX Load Board and improved profile visibility."Highway email reply, May 2026

The catch: publicly, "brokers decide and ELD is not required." In writing, "network access" depends on ELD connectivity, and connecting it is what gets you onto the load board.

More places the story does not match.

What Highway's policy says it does not collect

Under "what we do not do," Highway lists "Driver-related information" and "Photos or videos" among the data it says it does not collect.Highway published policy, "Your ELD Connection to Highway"

What carriers report in public

"Highway demanded we send in pictures of every driver's driver licenses ... But in your article here, Highway states they don't collect driver information."Public commenter, Overdrive, 2025

The catch: the policy says no driver information and no photos, while carriers report being required to upload driver license photos.

What Highway presents as standard verification

Highway describes its checks as ordinary identity verification for any carrier.Highway public materials

What Highway told a carrier on a recorded call

That digital (VoIP) phone numbers are "not approved by Highway," that it "has to be a physical phone number," and that "the phone numbers that are authorized by Highway are only the ones with the area codes for North America. United States, Canada, and Mexico."Highway supervisor, recorded call, December 2024

The catch: a carrier can be blocked not for anything about its trucks or safety record, but for using a modern phone number or a dispatcher outside North America.

What Highway says publicly

"We do not have the ability to accept ELD exemptions. It is our customers who get to make ELD exemptions."Highway, quoted by Overdrive, March 2025

What Highway's own product shows

Highway's screen tells a legally exempt carrier "ELD Exempt is not certified by Highway," and on a recorded call a representative said "we don't have an option on Highway" for a simple no-ELD choice.Highway carrier screen and recorded call

The catch: Highway says exemptions are the broker's call, while its own product labels a lawful exempt carrier "not certified."

We are not calling anyone a liar. We are placing Highway's public words next to Highway's own policy, emails, and recordings, and letting you see for yourself where they do not line up.

Sources

Highway email reply ([email protected]), May 2026, quoted in full with the recipient's identity removed · Highway published policy, "Your ELD Connection to Highway" (service.highway.com) · Highway, quoted by Overdrive (overdriveonline.com), March 2025, and reader comments · Highway representatives on recorded support calls, December 2024 (Florida single-party-consent; Highway's system announced recording).