Home

Companies

Shared-Address Watch

Trust Score

Validation

For Carriers For Brokers For Shippers For Everyone

LoadBoard Services

Know Your Rights

For Carriers For Brokers For Everyone Regulatory Updates

Why LoadWrap How It Works Security Videos Case Studies About Us Contact TrustGuard Stories

Driver Hub Register

← Back to Search

VALIDATED

CUSTOMIZED TOURS AND CHARTER SERVICE LLC

Trust Score

Excellent Why this score?

Company CheckCUSTOMIZED TOURS AND CHARTER SERVICE LLC · DOT 664237

DBA: CUSTOMIZED TOURS

1129 S 220TH ST, DES MOINES, WA, 98198

DOT# 664237 MC# 456079 Des Moines, Washington 22 years

CARRIER

★★★★★ Ratings & reviews

Save to favorites Watch, alerts on changes Write a review Add a private note Download PDF report

Create free account →

Free • 30 seconds • Already a member? Log in

8

Power Units

8

Drivers

0

Crashes (24-Month)

$1,500,000

Insurance

Not Rated

Safety Rating

0

Inspections

Is this your company? Claim your profile →

Just researching? Create a free account →

Deep records on this carrier, only on LoadWrap

SMS BASIC Scores→ Safety & Inspections→ Licensing & Insurance→ Know Your Rights→ VIN Watch & CARB Check→ Get Change Alerts→

Company Information

Legal NameCUSTOMIZED TOURS AND CHARTER SERVICE LLC

DBA NameCUSTOMIZED TOURS

DOT Number664237

MC Number456079

Entity TypeCarrier

Operating StatusA - Active

LocationDes Moines, Washington

Added10/22/1996

MCS-15002/24/2026

Contact Details

PhoneSign in to view

EmailSign in to view

Physical Address1129 S 220TH ST, DES MOINES, WA, 98198

Mailing AddressPO BOX 98677, DES MOINES, WA, 98198

Operating Authorities

Authority TypePRIVATE PASSENGER, BUSINESS;AUTHORIZED FOR HIRE

Carrier OperationC - Intrastate (Non-Hazmat)

DocketMC456079

CommonNot Active

ContractActive

BrokerNot Active

Operating22 years

Operation Classification

Authorized For HirePrivate (Pass. Business) Passenger Carrier

SMS BASIC Scores

FMCSA safety categories, last 24 months. Above Cutoff = FMCSA flags a problem · Below cutoff = within limits · Clean = no violations.

Unsafe Driving

measure 0 · 0 insp with violations

Clean

Hours-of-Service Compliance

measure 0 · 0 insp with violations

Clean

Driver Fitness

measure 0 · 0 insp with violations

Clean

Controlled Substances / Alcohol

measure 0 · 0 insp with violations

Clean

Vehicle Maintenance

measure 0 · 0 insp with violations

Clean

Source: FMCSA SMS, updated monthly.

Mileage

Annual Mileage200,191 miles

Mileage Year2024

VMT SourceMCS-150 Form

Drivers

8

Interstate

0

Intrastate

0

CDL

8

Total

Interstate >100mi0

Interstate <100mi0

Intrastate >100mi0

Intrastate <100mi0

Safety Summary

Safety RatingNot Rated

Total Crashes (24-mo)0

Fatal0

Driver OOS0.0% avg 5.5%

Vehicle OOS0.0% avg 20.7%

SmartWay PartnerNo

Insurance

Amount$1,500,000

Type91X

Effective09/10/2024

CompanyLANCER INSURANCE COMPANY

Policy #BA177422

Last checked07/24/2026

Quick Facts

StatusActive

TypeCarrier

Fleet8 units

Drivers8

Mileage200,191 mi

Operating22 years

MCS-15002/2026

Safety & Inspection Data

Crash Summary

Total Crashes (24-mo)0

Fatal0

Injury0

Tow-Away0

Driver Inspections

Total0

Out of Service0

OOS Rate0.0%

National Avg5.5%

Vehicle Inspections

Total0

Out of Service0

OOS Rate0.0%

National Avg20.7%

Safety Trends by Year

Roadside inspections and crashes on file, year over year. The red portion of each inspection bar is the out-of-service share; ▲/▼ compares to the prior year.

Inspections · red = OOS

2023

1 · 1 OOS -

2024

5 · 3 OOS ▲

Crashes

No crashes on record.

Based on FMCSA crash and roadside inspection records (rolling 3-year window). The latest year may be partial.

Inspection Records (6)

Date	State	Level	Location	Violations	OOS	Driver Viol	Driver OOS	Vehicle Viol	Vehicle OOS	HazMat
04/25/2024	WA	Terminal (Level V)	KENT WA	3	1	0	0	0	1	-	▲Detail
04/25/2024	WA	Terminal (Level V)	KENT WA	2	1	0	0	0	1	-	▲Detail
04/25/2024	WA	Terminal (Level V)	KENT WA	0	0	0	0	0	0	-	▲Detail
04/25/2024	WA	Terminal (Level V)	LACEY WA	0	0	0	0	0	0	-	▲Detail
04/25/2024	WA	Terminal (Level V)	LACEY WA	4	2	0	0	0	2	-	▲Detail
10/26/2023	WA	Full (Level I)	SEATAC BUS HOLDING LOT	4	1	0	0	4	1	-	▲Detail

Licensing & Insurance

Form	Type	Insurance Company	Policy	Coverage	Effective	Cancel Date	Method
91X	BIPD/Primary	OCCIDENTAL FIRE AND CASUALTY CO. OF N.C.	CA00039753	$5,000,000	11/11/2013	09/10/2014	Cancelled
91X	BIPD/Primary	NORTHLAND INSURANCE COMPANY	TP227606	$1,000,000	09/23/2004	08/05/2005	Cancelled
91X	BIPD/Primary	RLI INSURANCE COMPANY	LFB0019025	$5,000,000	09/10/2021	09/10/2024	Cancelled
91X	BIPD/Primary	RLI INSURANCE COMPANY	LFB0019021	$5,000,000	09/10/2017	09/10/2021	Replaced
91X	BIPD/Primary	ZURICH AMERICAN INSURANCE COMPANY	GLA9854335	$5,000,000	09/10/2014	09/10/2017	Cancelled
91X	BIPD/Primary	OCCIDENTAL FIRE AND CASUALTY CO. OF N.C.	CA00039753	$5,000,000	09/10/2013	11/11/2013	Cancelled
91X	BIPD/Primary	OCCIDENTAL FIRE AND CASUALTY CO. OF N.C.	CA00037905	$5,000,000	09/10/2012	09/10/2013	Cancelled
91X	BIPD/Primary	OCCIDENTAL FIRE AND CASUALTY CO. OF N.C.	CA00034303	$5,000,000	09/10/2011	06/29/2012	Cancelled
91X	BIPD/Primary	OCCIDENTAL FIRE AND CASUALTY CO. OF N.C.	CA00033713	$5,000,000	09/10/2010	03/22/2011	Cancelled
91X	BIPD/Primary	STATE NATIONAL INSURANCE CO., INC.	PA00201149	$5,000,000	09/10/2009	09/10/2010	Cancelled
91X	BIPD/Excess	SCOTTSDALE INSURANCE COMPANY	XLS0061941	$4,000,000	09/08/2009	10/16/2009	Cancelled
91X	BIPD/Excess	SCOTTSDALE INSURANCE COMPANY	XLS0054361	$4,000,000	09/08/2008	09/08/2009	Cancelled
91X	BIPD/Excess	SCOTTSDALE INSURANCE COMPANY	XLS0044241	$4,000,000	09/08/2007	09/08/2008	Cancelled
91X	BIPD/Excess	LEXINGTON INSURANCE COMPANY	878-3373-0224	$4,000,000	09/08/2005	09/08/2006	Cancelled
91X	BIPD/Excess	LEXINGTON INSURANCE COMPANY	878-3371-0252	$4,000,000	09/08/2004	09/08/2005	Cancelled
91X	BIPD/Excess	LEXINGTON INSURANCE COMPANY	878-3369-0329	$4,000,000	09/08/2003	09/08/2004	Replaced
91X	BIPD/Primary	NORTHLAND INSURANCE COMPANY	TP227606	$1,000,000	09/02/2005	09/10/2009	Replaced
91X	BIPD/Primary	NORTHLAND INSURANCE COMPANY	TP227606	$1,000,000	08/05/2005	10/03/2005	Name Changed
91X	BIPD/Primary	NORTHLAND INSURANCE COMPANY	TP227606	$1,000,000	08/05/2005	09/02/2005	Replaced
91X	BIPD/Primary	OCCIDENTAL FIRE AND CASUALTY CO. OF N.C.	CA00034303	$5,000,000	06/29/2012	09/10/2012	Cancelled
91X	BIPD/Primary	NORTHLAND INSURANCE COMPANY	TP220216	$10,010	04/09/2003	09/23/2004	Cancelled
91X	BIPD/Excess	LEXINGTON INSURANCE COMPANY	878-3364-0417	$4,000,000	03/26/2003	09/08/2003	Cancelled
91X	BIPD/Primary	OCCIDENTAL FIRE AND CASUALTY CO. OF N.C.	CA00033713	$5,000,000	03/22/2011	09/10/2011	Cancelled

No active insurance policies.

Docket	Type	Action	Served	Disposition	Disp Date
MC456079	MOTOR PASSENGER CONTRACT CARRIER	REINSTATED	09/29/2008	REVOKED	09/18/2017
MC456079	MOTOR PASSENGER CONTRACT CARRIER	REINSTATED	09/27/2017	-	-
MC456079	MOTOR PASSENGER CONTRACT CARRIER	REINSTATED	09/13/2007	REVOKED	09/15/2008
MC456079	CONTRACT	INVOLUNTARY REVOCATION	08/27/2004	DISCONTINUED REVOCATION	09/28/2004
MC456079	CONTRACT	INVOLUNTARY REVOCATION	08/16/2010	DISCONTINUED REVOCATION	09/13/2010
MC456079	CONTRACT	INVOLUNTARY REVOCATION	08/15/2024	DISCONTINUED REVOCATION	08/28/2024
MC456079	CONTRACT	INVOLUNTARY REVOCATION	08/15/2011	DISCONTINUED REVOCATION	09/07/2011
MC456079	CONTRACT	INVOLUNTARY REVOCATION	08/14/2014	DISCONTINUED REVOCATION	09/10/2014
MC456079	CONTRACT	INVOLUNTARY REVOCATION	08/14/2013	DISCONTINUED REVOCATION	09/10/2013
MC456079	CONTRACT	INVOLUNTARY REVOCATION	08/14/2012	DISCONTINUED REVOCATION	09/11/2012
MC456079	CONTRACT	INVOLUNTARY REVOCATION	08/12/2009	DISCONTINUED REVOCATION	09/09/2009
MC456079	CONTRACT	INVOLUNTARY REVOCATION	07/11/2005	DISCONTINUED REVOCATION	08/08/2005
MC456079	CONTRACT	INVOLUNTARY REVOCATION	06/04/2012	DISCONTINUED REVOCATION	06/25/2012
MC456079	MOTOR PASSENGER CONTRACT CARRIER	GRANTED	03/10/2004	REVOKED	09/14/2005
MC456079	CONTRACT	INVOLUNTARY REVOCATION	02/23/2011	DISCONTINUED REVOCATION	03/18/2011

No revocation records.

Stay ahead of changes

You are checking CUSTOMIZED TOURS AND CHARTER SERVICE LLC today. We can keep watching them for you.

Authority gets revoked, insurance lapses, and a company that looks clean today can change overnight. Create an account, add this company to your list,
and the moment their authority, insurance, safety or contact details change, you see it on your dashboard, or get it by email with Pro.

Add them to your list

Keep this company and every partner you vet in one place you can come back to.

Get a change alert

The moment authority, insurance or safety status moves, you hear about it first.

See the full history

Trust Score over time and the complete authority and insurance timeline, not just today.

Register Log in

100/100

Excellent

VERIFIED

Every carrier starts at 100. We subtract points for each missing requirement or risk factor below. Verified means all four core requirements pass.

Score breakdown

100, no deductions

Clean record, the bar stays full at 100.

Verification, 4 core requirements

Active operating authority

FMCSA shows the USDOT registration and authority are active.

Authorized for hire

Holds active for-hire (common or contract) authority.

Active insurance on file

Insurance coverage and carrier are on file with FMCSA.

Safety rating not Unsatisfactory

No Unsatisfactory rating on file.

What's lowering this score

Clean record, no deductions. This carrier starts and stays at 100.

How we calculate the Trust Score

Every company starts at 100

We subtract points for each missing requirement or risk factor. Verified means all the core requirements for that company's type pass. Nothing is added back, the score is a deduction model built only on public FMCSA data. No pay-to-play, no opinions.

Requirements differ by company type

Each company is judged fairly on its own FMCSA obligations. Anything that doesn't apply shows as a grey N/A, not required, never a penalty.

Carrier (for-hire)

Operating authority, authorized-for-hire, insurance on file, safety rating.

Broker

Broker authority + $75k surety bond (BMC-84/85). MCS-150 not required (no fleet).

Freight forwarder

FF authority + $75k bond + BOC-3. MCS-150 not required (no trucks).

Private carrier

Active USDOT + MCS-150 + safety. No operating authority / for-hire / insurance filing required (hauls its own goods).

Crashes are scaled, not flat

Crash history is proportional. We don't apply a flat penalty, we scale it to (a) crashes per vehicle in the fleet and (b) the share of those crashes that were fatal. So a big, safe fleet barely moves; a small fleet with many (and fatal) crashes takes a large hit.

0 pts deductedscaled by rate & severityup to −28 pts

Low end

50,000 vehicles + 1 crash → ~0 pts. A huge fleet with very few crashes per vehicle is almost untouched.

High end

5 vehicles + 3 crashes incl. fatal → large deduction (near the −28 cap). Many crashes per truck, fatal-heavy.

Mechanics: deduction is capped at 28 points, weighted roughly 60% on crashes-per-vehicle and 40% on the fatal ratio. Zero crashes = zero deduction. If fleet size is unknown, only crash severity can move the score (conservative).

Out-of-service rate vs. the national average

Driver and vehicle out-of-service rates are measured against the FMCSA national average, not a flat number. A company only takes the deduction when it sits above the national benchmark, for example “Vehicle OOS 37% vs national avg 20.7%”.

Point reference, the full menu

Every factor and exactly how many points it can remove. Knockout factors (they also fail Verification) are marked.

Factor	Points
USDOT / authority not active with FMCSA knockout	−25
Missing operating authority (when required) knockout	−15
No insurance or surety bond on file (when required) knockout	−25
Unsatisfactory safety rating knockout	−30
Conditional safety rating	−12
MCS-150 biennial update overdue (carriers)	−10
Crashes, rate-adjusted (per-vehicle & fatal share)	0 to −28
Driver OOS rate above national average	−5
Vehicle OOS rate above national average	−5
Very new carrier (under 1 year)	−10
Limited operating history (1-3 years)	−6
Moderate operating history (3-5 years)	−3
Operating history unknown	−3
No public phone number	−3
No public email address	−2

All inputs come from public FMCSA records (operating authority, insurance/bond filings, the SAFER/SMS safety profile, crash & inspection reports). If FMCSA updates a record, the score updates with it. For the full deduction table, see the methodology page.