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VALIDATED

CUSTOMER FIRST ALWAYS INC

Trust Score

Excellent Why this score?

Company CheckCUSTOMER FIRST ALWAYS INC · DOT 4140069

305 S INTERSTATE 45 SERVICE RD, HUTCHINS, TX, 75141

DOT# 4140069 MC# 786395 Hutchins, Texas 14 years

MOTOR CARRIER

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1

Power Units

1

Drivers

0

Crashes (24-Month)

Not reported

Insurance

Not Rated

Safety Rating

0

Inspections

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Company Information

Legal NameCUSTOMER FIRST ALWAYS INC

DOT Number4140069

MC Number786395

Entity TypeMotor Carrier

Operating StatusA - Active

LocationHutchins, Texas

Added10/04/2023

MCS-15010/04/2023

Contact Details

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EmailSign in to view

Physical Address305 S INTERSTATE 45 SERVICE RD, HUTCHINS, TX, 75141

Mailing Address224 W CAMPBELL RD STE 433, RICHARDSON, TX, 75080

Operating Authorities

Authority TypeAUTHORIZED FOR HIRE

Carrier OperationC - Intrastate (Non-Hazmat)

DocketMC786395

CommonNot Active

ContractInactive

BrokerNot Active

Operating14 years

Operation Classification

Authorized For Hire

SMS BASIC Scores

FMCSA safety categories, last 24 months. Above Cutoff = FMCSA flags a problem · Below cutoff = within limits · Clean = no violations.

Unsafe Driving

measure 0 · 0 insp with violations

Clean

Hours-of-Service Compliance

measure 0 · 0 insp with violations

Clean

Driver Fitness

measure 0 · 0 insp with violations

Clean

Controlled Substances / Alcohol

measure 0 · 0 insp with violations

Clean

Vehicle Maintenance

measure 0 · 0 insp with violations

Clean

Source: FMCSA SMS, updated monthly.

Drivers

1

Interstate

0

Intrastate

0

CDL

1

Total

Interstate >100mi0

Interstate <100mi0

Intrastate >100mi0

Intrastate <100mi0

Safety Summary

Safety RatingNot Rated

Total Crashes (24-mo)0

Fatal0

Driver OOS0.0% avg 5.5%

Vehicle OOS0.0% avg 20.7%

SmartWay PartnerNo

Quick Facts

StatusActive

TypeMotor Carrier

Fleet1 units

Drivers1

Operating14 years

MCS-15010/2023

Safety & Inspection Data

Crash Summary

Total Crashes (24-mo)0

Fatal0

Injury0

Tow-Away0

Driver Inspections

Total0

Out of Service0

OOS Rate0.0%

National Avg5.5%

Vehicle Inspections

Total0

Out of Service0

OOS Rate0.0%

National Avg20.7%

Safety Trends by Year

Roadside inspections and crashes on file, year over year. The red portion of each inspection bar is the out-of-service share; ▲/▼ compares to the prior year.

Inspections · red = OOS

2023

2 · 1 OOS -

Crashes

No crashes on record.

Based on FMCSA crash and roadside inspection records (rolling 3-year window). The latest year may be partial.

Inspection Records (2)

Date	State	Level	Location	Violations	OOS	Driver Viol	Driver OOS	Vehicle Viol	Vehicle OOS	HazMat
11/08/2023	MN	Driver-Only (Level III)	ADAMS	1	0	0	0	1	0	-	▲Detail
10/30/2023	TN	Driver-Only (Level III)	I24 E	4	1	3	1	1	0	-	▲Detail

Licensing & Insurance

Form	Type	Insurance Company	Policy	Coverage	Effective	Cancel Date	Method
91X	BIPD/Primary	HALLMARK COUNTY MUTUAL INSURANCE COMPANY	A42507673-2	$750,000	12/30/2017	04/09/2018	Cancelled
91X	BIPD/Primary	HALLMARK COUNTY MUTUAL INSURANCE COMPANY	A42507673-01	$750,000	12/30/2016	12/30/2016	Replaced
91X	BIPD/Primary	HALLMARK COUNTY MUTUAL INSURANCE COMPANY	A42507673-01	$750,000	12/30/2016	11/25/2017	Cancelled
91X	BIPD/Primary	HALLMARK COUNTY MUTUAL INSURANCE COMPANY	A42507673-01	$750,000	12/30/2016	12/30/2017	Cancelled
91X	BIPD/Primary	HALLMARK COUNTY MUTUAL INSURANCE COMPANY	A42507673	$750,000	12/30/2015	12/30/2015	Replaced
91X	BIPD/Primary	HALLMARK COUNTY MUTUAL INSURANCE COMPANY	A42507673	$750,000	12/30/2015	08/26/2016	Cancelled
91X	BIPD/Primary	HALLMARK COUNTY MUTUAL INSURANCE COMPANY	A42507673	$750,000	12/30/2015	12/30/2015	Replaced
91X	BIPD/Primary	HALLMARK COUNTY MUTUAL INSURANCE COMPANY	A42507673	$750,000	12/30/2015	12/23/2016	Cancelled
91X	BIPD/Primary	HALLMARK COUNTY MUTUAL INSURANCE COMPANY	A42507673	$750,000	12/30/2015	12/30/2016	Cancelled
91X	BIPD/Primary	PROGRESSIVE COUNTY MUTUAL	CA 2552420	$750,000	10/16/2015	12/26/2015	Cancelled
91X	BIPD/Primary	PROGRESSIVE COUNTY MUTUAL	CA974204655	$750,000	10/11/2023	01/10/2024	Cancelled
91X	BIPD/Primary	GLOBAL HAWK INSURANCE COMPANY, A RRG	TXJ111278	$750,000	09/15/2012	10/20/2012	Cancelled
91X	BIPD/Primary	NATIONAL LIABILITY & FIRE INS CO.	73TRS088653	$750,000	08/14/2018	01/16/2019	Cancelled
91X	BIPD/Primary	GLOBAL HAWK INSURANCE COMPANY, A RRG	TXJ111278	$750,000	07/06/2012	09/15/2012	Cancelled
91X	BIPD/Primary	PROGRESSIVE COUNTY MUTUAL	CA 2552420	$750,000	06/30/2015	10/16/2015	Cancelled
91X	BIPD/Primary	HALLMARK COUNTY MUTUAL INSURANCE COMPANY	TXA521433	$750,000	06/30/2014	06/30/2015	Cancelled
91X	BIPD/Primary	SPIRIT COMMERCIAL AUTO RR GROUP, INC	CAC00001-01004-13	$750,000	05/17/2013	08/14/2013	Cancelled
91X	BIPD/Primary	NATIONAL LIABILITY & FIRE INS CO.	73TRS088653	$750,000	05/04/2018	08/15/2018	Cancelled
91X	BIPD/Primary	PRIME INSURANCE COMPANY	SC19011374	$750,000	01/24/2019	03/10/2019	Cancelled
91X	BIPD/Primary	PROGRESSIVE COUNTY MUTUAL	CA974204655	$750,000	01/10/2024	02/13/2024	Cancelled
91X	BIPD/Primary	KNIGHT SPECIALTY INSURANCE COMPANY	KSCW4715212-00	$750,000	01/01/2024	04/05/2024	Cancelled

No active insurance policies.

Docket	Type	Action	Served	Disposition	Disp Date
MC786395	CONTRACT	INVOLUNTARY REVOCATION	12/05/2016	DISCONTINUED REVOCATION	12/29/2016
MC786395	CONTRACT	INVOLUNTARY REVOCATION	12/04/2017	DISCONTINUED REVOCATION	01/03/2018
MC786395	CONTRACT	INVOLUNTARY REVOCATION	11/30/2015	DISCONTINUED REVOCATION	12/31/2015
MC786395	MOTOR PROPERTY CONTRACT CARRIER	REINSTATED	10/18/2023	REVOKED	04/15/2024
MC786395	CONTRACT	INVOLUNTARY REVOCATION	08/20/2012	DISCONTINUED REVOCATION	08/29/2012
MC786395	CONTRACT	INVOLUNTARY REVOCATION	07/19/2018	DISCONTINUED REVOCATION	08/15/2018
MC786395	MOTOR PROPERTY CONTRACT CARRIER	GRANTED	07/12/2012	REVOKED	10/29/2012
MC786395	MOTOR PROPERTY CONTRACT CARRIER	REINSTATED	07/09/2014	REVOKED	04/16/2018
MC786395	CONTRACT	INVOLUNTARY REVOCATION	06/03/2015	DISCONTINUED REVOCATION	07/02/2015
MC786395	MOTOR PROPERTY CONTRACT CARRIER	REINSTATED	05/28/2013	REVOKED	08/20/2013
MC786395	MOTOR PROPERTY CONTRACT CARRIER	REINSTATED	05/11/2018	REVOKED	01/22/2019
MC786395	MOTOR PROPERTY CONTRACT CARRIER	REINSTATED	01/31/2019	REVOKED	03/18/2019
MC786395	CONTRACT	INVOLUNTARY REVOCATION	01/17/2024	DISCONTINUED REVOCATION	02/13/2024

No revocation records.

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90/100

Excellent

VERIFIED

Every carrier starts at 100. We subtract points for each missing requirement or risk factor below. Verified means all four core requirements pass.

Score breakdown, from 100 to 90

90

−10

Starts at 100−10 totalFinal 90

MCS-150 update overdue−10

Verification, 4 core requirements

Active operating authority

FMCSA shows the USDOT registration and authority are active.

Authorized for hire

Holds active for-hire (common or contract) authority.

Active insurance on file

Active for-hire authority on file, FMCSA requires insurance to keep it active.

Safety rating not Unsatisfactory

No Unsatisfactory rating on file.

What's lowering this score

-10

MCS-150 update overdue

The required biennial MCS-150 update has not been filed on time (score factor, not a verification failure).

How we calculate the Trust Score

Every company starts at 100

We subtract points for each missing requirement or risk factor. Verified means all the core requirements for that company's type pass. Nothing is added back, the score is a deduction model built only on public FMCSA data. No pay-to-play, no opinions.

Requirements differ by company type

Each company is judged fairly on its own FMCSA obligations. Anything that doesn't apply shows as a grey N/A, not required, never a penalty.

Carrier (for-hire)

Operating authority, authorized-for-hire, insurance on file, safety rating.

Broker

Broker authority + $75k surety bond (BMC-84/85). MCS-150 not required (no fleet).

Freight forwarder

FF authority + $75k bond + BOC-3. MCS-150 not required (no trucks).

Private carrier

Active USDOT + MCS-150 + safety. No operating authority / for-hire / insurance filing required (hauls its own goods).

Crashes are scaled, not flat

Crash history is proportional. We don't apply a flat penalty, we scale it to (a) crashes per vehicle in the fleet and (b) the share of those crashes that were fatal. So a big, safe fleet barely moves; a small fleet with many (and fatal) crashes takes a large hit.

0 pts deductedscaled by rate & severityup to −28 pts

Low end

50,000 vehicles + 1 crash → ~0 pts. A huge fleet with very few crashes per vehicle is almost untouched.

High end

5 vehicles + 3 crashes incl. fatal → large deduction (near the −28 cap). Many crashes per truck, fatal-heavy.

Mechanics: deduction is capped at 28 points, weighted roughly 60% on crashes-per-vehicle and 40% on the fatal ratio. Zero crashes = zero deduction. If fleet size is unknown, only crash severity can move the score (conservative).

Out-of-service rate vs. the national average

Driver and vehicle out-of-service rates are measured against the FMCSA national average, not a flat number. A company only takes the deduction when it sits above the national benchmark, for example “Vehicle OOS 37% vs national avg 20.7%”.

Point reference, the full menu

Every factor and exactly how many points it can remove. Knockout factors (they also fail Verification) are marked.

Factor	Points
USDOT / authority not active with FMCSA knockout	−25
Missing operating authority (when required) knockout	−15
No insurance or surety bond on file (when required) knockout	−25
Unsatisfactory safety rating knockout	−30
Conditional safety rating	−12
MCS-150 biennial update overdue (carriers)	−10
Crashes, rate-adjusted (per-vehicle & fatal share)	0 to −28
Driver OOS rate above national average	−5
Vehicle OOS rate above national average	−5
Very new carrier (under 1 year)	−10
Limited operating history (1-3 years)	−6
Moderate operating history (3-5 years)	−3
Operating history unknown	−3
No public phone number	−3
No public email address	−2

All inputs come from public FMCSA records (operating authority, insurance/bond filings, the SAFER/SMS safety profile, crash & inspection reports). If FMCSA updates a record, the score updates with it. For the full deduction table, see the methodology page.

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