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ELITE CUSTOMER SERVICE TRI-CITY INC

Trust Score

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Company CheckELITE CUSTOMER SERVICE TRI-CITY INC · DOT 3834093

DBA: TWO MEN AND A TRUCK TRI-CITY

5910 2 MILE RD, BAY CITY, MI, 48706

DOT# 3834093 MC# 1391917 Bay City, Michigan 4 years

CARRIER

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7

Power Units

9

Drivers

1

Crashes (24-Month)

$2,000,000

Insurance

Not Rated

Safety Rating

0

Inspections

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Public record

1 events tracked · latest Jan 22, 2025 ↓ Show details ↓

Safety & compliance 1

Jan 22, 2025
Crash reported (no fatalities).

Public FMCSA record · blue clean · orange change · red risk.

Company Information

Legal NameELITE CUSTOMER SERVICE TRI-CITY INC

DBA NameTWO MEN AND A TRUCK TRI-CITY

DOT Number3834093

MC Number1391917

Entity TypeCarrier

Operating StatusA - Active

LocationBay City, Michigan

Added03/03/2022

MCS-15003/14/2025

Contact Details

Phone(989) 895-5252

Email[email protected]

Physical Address5910 2 MILE RD, BAY CITY, MI, 48706

Mailing AddressPO BOX 170, CLARKSVILLE, MI, 48815-0170

Other Companies at This Address

Address5910 2 MILE RD, BAY CITY, MI 48706

2

Others here

3

Distinct phones

2

Active

Company	DOT	Phone	Status
ELITE CUSTOMER SERVICE TRI-CITY INC this company	3834093	(989) 895-5252	Active
ELITE JUNK REMOVAL TRI-CITY LLC	4192398	(616) 897-4908	Active
MAXI MUFFLER INC	270856	(989) 686-9606	Inactive

Note: sharing an address is legal and common (registered agents, virtual offices, business centers). A shared address never reduces the Trust Score.

Operating Authorities

Authority TypeAUTHORIZED FOR HIRE

Carrier OperationA - Interstate

DocketMC1391917

CommonActive

ContractNot Active

BrokerNot Active

Operating4 years

Company Overview

ELITE CUSTOMER SERVICE TRI-CITY INC is a FMCSA-validated carrier based in Bay City, Michigan. The company has been in operation for 4 years, registered with the FMCSA on 03/03/2022. The fleet consists of 7 power units and 9 drivers. Annual mileage is reported at 119,940 miles (2024). 1 crash has been reported with no fatalities. Insurance coverage of $2,000,000 is on file through OLD REPUBLIC INSURANCE COMPANY. Active operating authorities include Common. Based on authority, insurance, safety, and compliance data, ELITE CUSTOMER SERVICE TRI-CITY INC has a Trust Score of 95/100 (Excellent).

Operation Classification

Authorized For Hire

SMS BASIC Scores

FMCSA safety categories, last 24 months. Above Cutoff = FMCSA flags a problem · Below cutoff = within limits · Clean = no violations.

Unsafe Driving

measure 0 · 0 insp with violations

Clean

Hours-of-Service Compliance

measure 0 · 0 insp with violations

Clean

Driver Fitness

measure 0 · 0 insp with violations

Clean

Controlled Substances / Alcohol

measure 0 · 0 insp with violations

Clean

Vehicle Maintenance

measure 0 · 0 insp with violations

Clean

Source: FMCSA SMS, updated monthly.

Mileage

Annual Mileage119,940 miles

Mileage Year2024

VMT SourceMCS-150 Form

Drivers

9

Interstate

0

Intrastate

0

CDL

9

Total

Interstate >100mi0

Interstate <100mi0

Intrastate >100mi0

Intrastate <100mi0

Equipment

No equipment breakdown on file with FMCSA.

HazMatNo

Safety Summary

Safety RatingNot Rated

Total Crashes (24-mo)1

Fatal0

Driver OOS0.0% avg 5.5%

Vehicle OOS0.0% avg 20.7%

SmartWay PartnerNo

Insurance

Amount$2,000,000

Type91X

Effective02/01/2023

CompanyOLD REPUBLIC INSURANCE COMPANY

Policy #MWTB 315596

Quick Facts

StatusActive

TypeCarrier

Fleet7 units

Drivers9

Mileage119,940 mi

Operating4 years

MCS-15003/2025

Safety & Inspection Data

Crash Summary

Total Crashes (24-mo)1

Fatal0

Injury1

Tow-Away0

Driver Inspections

Total0

Out of Service0

OOS Rate0.0%

National Avg5.5%

Vehicle Inspections

Total0

Out of Service0

OOS Rate0.0%

National Avg20.7%

Safety Trends by Year

Roadside inspections and crashes on file, year over year. The red portion of each inspection bar is the out-of-service share; ▲/▼ compares to the prior year.

Inspections · red = OOS

2023

3 · 0 OOS -

2024

1 · 0 OOS =

2025

0 · 0 OOS =

Crashes

2023

0 crashes -

2024

0 crashes =

2025

1 crash ▲

Based on FMCSA crash and roadside inspection records (rolling 3-year window). The latest year may be partial.

Crash Records (1)

Full crash history on file (all years), newest first. This list may show more than the headline Crashes figure above, because that figure follows the official FMCSA 24-month SMS window used for the Trust Score, older crashes still appear here for transparency.

Date	Location	State	Fatal	Injuries	Tow	Vehicles	Weather	Road	Light
01/22/2025	JEFFERSON TWP	MI	0	1	1	2	Fog/Smog	Wet	Daylight

Inspection Records (4)

Date	State	Level	Location	Violations	OOS	Driver Viol	Driver OOS	Vehicle Viol	Vehicle OOS	HazMat
01/30/2024	MI	Driver-Only (Level III)	LEATON RD @ SOARING EAGLE	1	0	1	0	0	0	-	▲Detail
11/16/2023	OH	Full (Level I)	CONNEAUT SCALES	0	0	0	0	0	0	-	▲Detail
11/08/2023	GA	Driver-Only (Level III)	CECIL GA	0	0	0	0	0	0	-	▲Detail
10/03/2023	MI	Driver-Only (Level III)	75 S @ SAG CO LINE	2	0	2	0	0	0	-	▲Detail

Licensing & Insurance

Form	Type	Insurance Company	Policy	Coverage	Effective	Cancel Date	Method
34	CARGO	HANOVER INSURANCE CO.	RHE H268948	$0	06/22/2021	06/02/2021	Replaced
34	CARGO	HANOVER INSURANCE CO.	RHE H268948	$0	06/02/2021	06/22/2021	Replaced
91X	BIPD/Primary	OLD REPUBLIC INSURANCE COMPANY	MWTB 315596	$1,000,000	03/11/2022	02/01/2023	Replaced

No active insurance policies.

Docket	Type	Action	Served	Disposition	Disp Date
MC1391917	HOUSEHOLD GOODS COMMON CARRIER	GRANTED	03/24/2022	-	-

No revocation records.

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Trust Score over time and the complete authority and insurance timeline, not just today.

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95/100

Excellent

VERIFIED

Every carrier starts at 100. We subtract points for each missing requirement or risk factor below. Verified means all four core requirements pass.

Score breakdown, from 100 to 95

95

Starts at 100−5 totalFinal 95

Moderate operating history (3-5 years)−3

Crashes on record (rate-adjusted)−2

Verification, 4 core requirements

Active operating authority

FMCSA shows the USDOT registration and authority are active.

Authorized for hire

Holds active for-hire (common or contract) authority.

Active insurance on file

Insurance coverage and carrier are on file with FMCSA.

Safety rating not Unsatisfactory

No Unsatisfactory rating on file.

What's lowering this score

-3

Moderate operating history (3-5 years)

Authority granted about 4 years ago.

-2

Crashes on record (rate-adjusted)

Crash rate: 1 crash(es) across 7 vehicles (~0.14 per vehicle); none fatal. Scaled to fleet size and fatal severity.

Where this company lands, risk scales

Crash history (rate-adjusted)−2 of 28

0 pts · low risk−28 pts · high risk

Crash rate: 1 crash(es) across 7 vehicles (~0.14 per vehicle); none fatal. Scaled to fleet size and fatal severity.

How we calculate the Trust Score

Every company starts at 100

We subtract points for each missing requirement or risk factor. Verified means all the core requirements for that company's type pass. Nothing is added back, the score is a deduction model built only on public FMCSA data. No pay-to-play, no opinions.

Requirements differ by company type

Each company is judged fairly on its own FMCSA obligations. Anything that doesn't apply shows as a grey N/A, not required, never a penalty.

Carrier (for-hire)

Operating authority, authorized-for-hire, insurance on file, safety rating.

Broker

Broker authority + $75k surety bond (BMC-84/85). MCS-150 not required (no fleet).

Freight forwarder

FF authority + $75k bond + BOC-3. MCS-150 not required (no trucks).

Private carrier

Active USDOT + MCS-150 + safety. No operating authority / for-hire / insurance filing required (hauls its own goods).

Crashes are scaled, not flat

Crash history is proportional. We don't apply a flat penalty, we scale it to (a) crashes per vehicle in the fleet and (b) the share of those crashes that were fatal. So a big, safe fleet barely moves; a small fleet with many (and fatal) crashes takes a large hit.

0 pts deductedscaled by rate & severityup to −28 pts

Low end

50,000 vehicles + 1 crash → ~0 pts. A huge fleet with very few crashes per vehicle is almost untouched.

High end

5 vehicles + 3 crashes incl. fatal → large deduction (near the −28 cap). Many crashes per truck, fatal-heavy.

Mechanics: deduction is capped at 28 points, weighted roughly 60% on crashes-per-vehicle and 40% on the fatal ratio. Zero crashes = zero deduction. If fleet size is unknown, only crash severity can move the score (conservative).

Out-of-service rate vs. the national average

Driver and vehicle out-of-service rates are measured against the FMCSA national average, not a flat number. A company only takes the deduction when it sits above the national benchmark, for example “Vehicle OOS 37% vs national avg 20.7%”.

Point reference, the full menu

Every factor and exactly how many points it can remove. Knockout factors (they also fail Verification) are marked.

Factor	Points
USDOT / authority not active with FMCSA knockout	−25
Missing operating authority (when required) knockout	−15
No insurance or surety bond on file (when required) knockout	−25
Unsatisfactory safety rating knockout	−30
Conditional safety rating	−12
MCS-150 biennial update overdue (carriers)	−10
Crashes, rate-adjusted (per-vehicle & fatal share)	0 to −28
Driver OOS rate above national average	−5
Vehicle OOS rate above national average	−5
Very new carrier (under 1 year)	−10
Limited operating history (1-3 years)	−6
Moderate operating history (3-5 years)	−3
Operating history unknown	−3
No public phone number	−3
No public email address	−2

All inputs come from public FMCSA records (operating authority, insurance/bond filings, the SAFER/SMS safety profile, crash & inspection reports). If FMCSA updates a record, the score updates with it. For the full deduction table, see the methodology page.